Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived quickly , looks good and comfortable
the gloves are good, very elastic and feel of high quality
Thin... Stitched qualitatively...
Отлично сшиты, приятная ткань, швы не давят. Гель настоящий, видно пузырьки воздуха. Отлично выглядят!
super szybka wysyłka, bardzo dobry produkt polecam
<2en> a great product in one word and you can get it without thinking at all. <2en> the store realized very reliable and fast delivery. <2en> within 15 days the product reached my hand. Teşekkürler.
ok
The goods were delivered after 17 days. They were perfect packed in a bubble foil and a plastic bag. I can recommend the store.
excellent
good product.
Auven gloves
I liked the quality. The dimensional grid corresponds.
Excellent store, sent very fast 100% recommended
The gloves are as they appear in the photograph. Very comfortable and very well produced. I 've used them several times already.
Bien embalados. Tiempo de envío aceptable, dentro del tiempo estimado. Los guantes son de calidad acorde a su precio. No les voy a mentir he tenido otros de mejor calidad pero por este precio estos están muy bien. Las almohadillas de gel en la palma de la mano son suaves y acolchadas para reducir el impacto bien sea para montar en moto, en bicicleta o trabajar con pesas en el gym. El agarre es muy bueno. Pienso que la parte superior, la cual está hecha de una tela delgada y elástica pudiera estirarse y/o romperse con facilidad dependiendo del uso. Esperarmos a ver cuanto es su durabilidad. Estaré actualizando luego de varios meses. Y como siempre recomiendo: siempre comprar una talla más grande. Recuerden que son tallas chinas. Lo he pedido justo a mi medida y esta un poco ajustado.
As described on the website, it is missing to prove it, but it looks very good
The gloves are very simple and the name GEL is misleading. The glove is not of high quality and the size is for XL to small.
perfect fit for me
The parcel came quickly enough to Kazakhstan. There are two parcels in one package. The gloves themselves seemed small at first glance, but measured everything came up. A little short on the wrist, the attacks are all normal. Thank you for your work.