Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product of great quality.
Excellent????Recommended Product????Good quality keep selling product vuenes????✔
good tool
-VH CNC-very good, loved, perfect and sturdy, got me perfectly, thank you yefym tools store
Good tool made good quality quick send me satisfied
Very fast delivery, i did not hope that the parcel will come in this fast. The product seems good quality. I am satisfied with my purchase. I recommend the seller. Thank you very much. 5 stars for you.
I 've tried a few squeezing, the quality of the squeeze is good. The squeezing becomes the same symmetrical left and right
The product is as described. Well packaged. I leave 4 stars because the product arrived very late, I was thinking maybe the product was not going to arrive. In addition to that the product was supposed to have "15 days delivery, on time warranty". According the advertisement if the product didn't arrive on time (15 days), I was going to obtain an AliExpress Coupon (a coupon that can be used with any seller or product not only this one), but that wasn't true. Although the product arrived very late I didn't obtain a coupon and I couldn't contact Customer Service at any point (only the robot with useless answers). So that is false advertisment. I didn't have communication with the seller.
Excellent product quality????Matches everyone who is looking for a quality crimper.
Having passed the shvidko on the side of the 20 days at the hands of the press, I recommend it, 55555 *****
As in the description, it looks good, foncione perfectly
good packing, product received as describing, working good, highly recommend. thank you. fast delevered.
Delivery 13 days. Arrived all the ordered set. Quality is acceptable for price.
It look like its a good quality product