Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
stupenda
Mega fast delivery. To Kostroma 10 days. Packing norms, ensured safety. Visually sewn qualitatively, the seams are even, the threads do not stick out. The smell is not toxic.
Travel Ready finished ㅋ
It seems to be a good thread does not stick out, you can even spare the summer sleeping bag
Nice bag. He drove more than a thousand kilometers with her. Mostly in the city and between cities. I bring her clothes. It is necessary to clog it very tightly, the shape holds much better. In some places, seams began to diverge, where the strap is sewn. Loaded into it a warm jacket, a set of thermal underwear, warm socks, a hat, gloves, balaclava, windbreaker-raincoat. In general, under the clothes the most it is, the main thing is correct and much all to scrap inside. So as not to wipe and not hang out, on the whole seatpost pulled a piece of the old camera. All the fasteners I call very strongly and there is no swing. Loaded 3,5 kg., withstands without problems. Strong rain does not hold, I use a cover for a backpack for 20 liters. Over time from the fact that the fabric is constantly folded when opened/closed, in some places they began to crack a little and move the reflective letters, but it's nonsense. It was bad to hold one Fastex. The sole and will last for a long time, I hope.
Perfect
Very nice bags, I got 2 (8 and 10 L) and they're exactly what the description says. It took foreeeeeeeever to arrived to Chile, but the wait was worth it. You need to figure out the way to load the bag though, so that it won't twist to one side and if you do it right, it'll stay in place tightly. make sure you load the heavy and hard things to the bottom first and I'll work. (*in the picture I attached, the bag is not completely full) I liked them a lot!