Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Car Phone Holder arrived in time, recommend. These hold my iPhone 6s+ great ... they look stylish and neat.
Strong magnets, holds my phone nicely. I like being able to have my phone on the dash in hands reach so I can follow the gps.
Great product. I like that the base is slim which gives you more flexibility of where to put it on your dash as it needs a flat surface. I wished they would make the metal plate that adheres to your phone in silver instead of black.
no problems in use, just like i wanted
I bought this for my iPhone XR it’s awesome works perfect. Just what I need it.
Bought on sale, never regretted the purchase
looks damn cool!! LOVE IT! thanks to store! I have this stuck on top of my dash and use it to hold my radar detector whenever I need it...hold it firm, strong magnetic hold... adhesive for the magnet is strong... but the adhesive for the plate to use behind items isnt that good... looks good
High quality product. Holder is great and arrived in time!
Very sleek looking and the magnet is strong. I'd recommend this to anyone. I placed one in my car and haven't had an issues with it sliding or moving . I'd recommend this to anyone.
The magnet could have been a little stronger.
Because these are long and narrow, they work awesome to stick to the side of your computer monitor. Now I can mount my phone for zoom calls while working at my computer. I put both mounts so that I could easily adjust the height of my phone. So far adhesive seems to hold up well.
These have been great for a number of projects in addition to having it hold my phone. I use a case on my phone and wireless charging. I used the Qi plate and, while I can get my phone to stay on it, I wouldn't say it would hold on the road though. If you are using a case and Qi like mine, you many not want to use it in your car. It works great if it's not being moved. Excellent 3M adhesive on the back of the magnets is greatly appreciated as cheap adhesive makes these things worthless. The stickiness of the metal plates is good enough to hold up a 7" Raspberry Pi touchscreen. Will buy more of these for more fun uses like that.
I'm absolutely in love! Thank you! Love this product. It’s so simple - stays on the dash nicely. The metal plate on your phone is thin. The fact that the magnet isn’t on the phone itself I feel is better for the phone. If you have a phone cover - you don’t even have to stick it to the phone. Rather just insert it between your phone and cover. The magnet is very strong and should hold.
So far so good...
This mount holds my iPhone XS max up on my dash no problem, no sliding down when I drive, and it’s small, it won’t interfere with my vision, and it’s very safe to use during driving.
matches the picture in full. i'm pleased. This magnet is awesome! I stuck one to the back of my 15.6" touch screen display and now I can suspend it at head level to look up information while I'm working next to a whiteboard.
Sticks any where you want good products
The first car holder was bought by my husband. I hate that it takes too much space. It doesn't look bad when it's not used. This product is much better, simple and beautiful. It doesn't take up space. It looks like a small decoration. Magnetic adsorption is great.
Thank you soo much!! Quality really good! I'll give this store 5 stars.
So cool! Allows you to strategically place you phone in the car as other vital equipment is located.
I love how small and almost unnoticable this mount is. It has strong magnets. The mount does move in all directions, making it possible for me to place it on my center dash while still being able to rotate it slightly toward me for a great view of the screen. The adhesive seems to be great. I live in a very hot place and it hasn't melted off so that's cool!
Not enough to not give it a good rating.
Adhesive isn't the strongest I've seen, but fairly strong. Solid metal construction is top notch though. Way better than any of the plastic ones that always break eventually.
Magnet is strong and love the concept but didn’t stick as well as I would have liked. Ended up using super glue and now it works great
bought by a friend's reccommendation, it's just like i expected!