Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery, everything went without damage, the unit is good, took mostly for friction of carrots (tired on the grater to wave) shingle quickly and easily. But with the slices will have to train)))) not large parts fall between the body and the drum on the cucumbers (((in general, the purchase is happy
The order came within 3 days. In the form of norms, in the case has not yet tried. The sucker is just a plague, grater with the table raised. As I check in, I'll add a review.
Long shipping but amazing, A++ quality product. Highly recommended.
Excellent.
The grater came for four days by courier home, which was very pleased, the box is perfectly whole. Sit down on hurray, grater sharp, heavy all the same, screw the upper part with the simultaneous operation of the suction cup, it would be a swivel handle. And so a wonderful thing! Finally, the fingers will be intact))
The goods are fine! Everything is fixed, it works. Very satisfied with it!
We did chips with it to test it and it's amazing. You can see through the slices, and after frying them they're crunchy and súper tasty!! I'm eager to try the rest of accesories. It's super easy to clean too.
25.11.21 the order is made for the price of 1394r, 02.12.21 received from the courier in Yaroslavl. The height of the assembly is 23 cm, the plastic is thick quality not wide. Three replaceable nozzles are attached. Description corresponds, see the roller on the order page and yutub. While the vegetable cutter was not used, but it is visible that Quality assembly. All are nice Shopping.
отлично работает
Хорошая, недорогая и довольно универсальная. Присоска держит хорошо, но только на гладких поверхностях. Овощи, сыр режет без особой нагрузки (как по маслу). В целом удовлетворен данной покупкой.
Delivery to Kamchatka in 30 days, OK. The box is not crumpled, it was packed in a film. Grater is assembled and disassembled quite quickly and easily. Good friction. But I still do not understand how to attach to the table. I ordered with a metal handle, I thought that it would be more reliable, but the mount on the washer made of plastic and the handle is quite long, it is necessary to install on the edge I liked that the grater has a tilt of the capacity at the output of the product, which is quite practical. Disappointed, but I will try to attach to the table, it can turn out. The instruction is in English.
It came quickly, ordered 11.11, received 02.12, everything is whole. in the case have not tried yet
Все просто великолепно, я довольна и счастлива. Заказ принесли домой, не прошло и 5 дней после заказа. Коробка была целая, упаковано все очень аккуратно. Сама овощетерка сделана из качественной твёрдой пластмассы, насадки из крепкой нержавеющей стали. Сразу опробовала. Дно на присоске, поэтому тёрка крепко прилипает к столу. Насадки острые: 2 поворота ручки и средняя морковь уже порезана. Ещё 4 поворота и салат из трёх ингредиентов готов! Очень легко, быстро и ногти целы. Продавца и товар рекомендую.
Chic vegetable cutter!
Delivery to Tver 4 days, brought by The Courier. Grater's just a gun. The quality of metal knives is good, with its functions copes
Delivered quickly on time by courier to the house. The packing is as stated by the PRODer. The vegetable cutter itself is made of dense good plastic, the scissors are all sharp, tried to cut the Toffel cut easily as it should. I recommend the producer thank you.
Convenient grater, sharp enough
It's really good Manual Vegetable Cutter Slicer compared with price. I could recommend this for all others.
Good delivery, everything is whole, works well, corresponds to the description. Thank you very much to the store. Advise.
замечательная терка. пришло почтой России за 2 недели. хорошо упаковано. прилипает к столу плотно. продавцу большое спасибо
Delivery Week to Surgut Hmao. Vegetable cutter is good. You can take it. I liked the family. The spouse appreciated by five, the son also praised. I tried it myself-it's easy to collect. At first it was tight to collect. In two days everything worked out. With such a thing, it's much easier to make salads!. Even in the morning on an ambulance. If you do not have one, then rather take it! The thing is real, I recommend.
To the Nizhny Novgorod region 3 days, Super delivery, to the door, everything is whole, I order already third, but I will. Friends will see and also necessary. thanks.
The order issued 10.05, delivered the courier already 17.05! Super fast delivery in the city Tomsk. Grater with good good plastic, generally odorless! In the assembly and operation is convenient! I'm happy!)
I brought the courier on the fourth day home, in perfect condition, the vegetable cutter is completely included as in the description we will try thank you and success in business
I received the order, I came whole. It's good.