Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods came in a box, well packed. Knives are very sharp. Only to the surface of the grater I do not stick. Tried on different surfaces to put, to no avail. As a result, you have to rub and keep it extra, it's very uncomfortable.
Excellent thing took purely because of the carrots when the wife asks to rub for roasting or for podraiski quickly convenient and easy
The box came crumpled, but inside everything is whole. Goods as in the picture, works well, knives sharp, carrots rub quickly and almost without effort, I'm happy!
Everything came in excellent condition. Works like norms.
All is well
Grater-fire. Strong, it's good. The only one does not sit down to the table. The store sent on the last day, gave someone else's track. Wrote, sent immediately to me
An excellent assistant in the kitchen, the usual grater will now go to the iron. Convenient, just in application. Super fast delivery, to mail 8 days. Qualitatively packed. Recommend!!!
Great thing. Everything works, all as in the photo. Mother-in-law gift
Delivery by courier. The device looks very high quality. Plastic is good. All the details are adjusted. Three nozzles are just the size you need. I haven't tried it yet.
Second thing. I gave the first one. It's fine.
The vegetable cutter came in a cardboard box, not crumpled. Everything's fine.
The grater came for four days by courier home, which was very pleased, the box is perfectly whole. Sit down on hurray, grater sharp, heavy all the same, screw the upper part with the simultaneous operation of the suction cup, it would be a swivel handle. And so a wonderful thing! Finally, the fingers will be intact))
We did chips with it to test it and it's amazing. You can see through the slices, and after frying them they're crunchy and súper tasty!! I'm eager to try the rest of accesories. It's super easy to clean too.
25.11.21 the order is made for the price of 1394r, 02.12.21 received from the courier in Yaroslavl. The height of the assembly is 23 cm, the plastic is thick quality not wide. Three replaceable nozzles are attached. Description corresponds, see the roller on the order page and yutub. While the vegetable cutter was not used, but it is visible that Quality assembly. All are nice Shopping.
отлично работает
It came quickly, ordered 11.11, received 02.12, everything is whole. in the case have not tried yet
Все просто великолепно, я довольна и счастлива. Заказ принесли домой, не прошло и 5 дней после заказа. Коробка была целая, упаковано все очень аккуратно. Сама овощетерка сделана из качественной твёрдой пластмассы, насадки из крепкой нержавеющей стали. Сразу опробовала. Дно на присоске, поэтому тёрка крепко прилипает к столу. Насадки острые: 2 поворота ручки и средняя морковь уже порезана. Ещё 4 поворота и салат из трёх ингредиентов готов! Очень легко, быстро и ногти целы. Продавца и товар рекомендую.
Chic vegetable cutter!
Delivery to Tver 4 days, brought by The Courier. Grater's just a gun. The quality of metal knives is good, with its functions copes
Convenient grater, sharp enough
It's really good Manual Vegetable Cutter Slicer compared with price. I could recommend this for all others.
замечательная терка. пришло почтой России за 2 недели. хорошо упаковано. прилипает к столу плотно. продавцу большое спасибо
The order issued 10.05, delivered the courier already 17.05! Super fast delivery in the city Tomsk. Grater with good good plastic, generally odorless! In the assembly and operation is convenient! I'm happy!)
I brought the courier on the fourth day home, in perfect condition, the vegetable cutter is completely included as in the description we will try thank you and success in business
The goods went 2 weeks, originally, as paid, Logistics Department changed my shipping address. When communicating with the store, from the beginning I was accused that I was wrong with the address of my decree, but having provided initially a photo of the goods with my address, the seller was was As a result, the goods received a store at the cash desk in the "Pyaterochka". Everything is whole, everything works at first glance, but in fact I have not tried it yet. I'll add it later.