Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Turka just fire!!!! Rub quickly, clean and assembled very easily to the table sits very well. Just 10 out of 10 brought a courier.
Классная овощерезкатовар понравился своей простотой и лёгкостью в обращение. Полезная вещь для кухни, рекомендую Спасибо производителю за качество а продавцу за сервис. Успехов вам!
Grater-fire. Strong, it's good. The only one does not sit down to the table. The store sent on the last day, gave someone else's track. Wrote, sent immediately to me
An excellent assistant in the kitchen, the usual grater will now go to the iron. Convenient, just in application. Super fast delivery, to mail 8 days. Qualitatively packed. Recommend!!!
Came quickly, the same as in the picture. Immediately 5.5 kg carrot scroll-works! Everything is super! The only thing is not clear how to attach in the table. 1 person is difficult and keep the grater, twist and grate vegetables
Great thing. Everything works, all as in the photo. Mother-in-law gift
Delivery by courier. The device looks very high quality. Plastic is good. All the details are adjusted. Three nozzles are just the size you need. I haven't tried it yet.
Second thing. I gave the first one. It's fine.
Zamovlyala 08.04.21 I denied 27.04.21. Mariupol Donetsk region. Tre Dobra, Poki is not ziasuva Sho rotiti shchob did not forging on the table.
The parcel came quickly. Got it in the mail. Track was tracked all the way. Vegetable cutter without damage. Knives at the nozzles are sharp. I had before this a similar vegetable cutter with a plastic handle, waste after rubbing vegetables she had. This one has almost no. Easy to disassemble and clean. So very satisfied. Vegetable cutter and store recommend.
The vegetable cutter came in a cardboard box, not crumpled. Everything's fine.
In appearance, everything is good, the nozzles are solid to the touch, they have not tried it yet!
I bought it a second time as a gift. First time I tried it myself. Miracle Turk. I use constantly long time. Very happy. I recommend to buy.
A wonderful vegetable cutter, a good alternative to the grater, perfectly copes with its tasks, the main thing is there is no risk for the fingers that I constantly suffered when using a normal.
Came, already tried
Important information! The suction cup vacuum is triggered at the moment of top attachment, during rotation. Start putting the base on the table and then insert the top. You can't get a suction cup off the table. The suction cup is turned off, too, by turning the upper part. The unit is super. Carrots and cheese are now hanging out in 1 minute! Washing is very easy. Cucumbers for salad is perfect. The ponytail does not remain, it cuts everything to the end. Delivery 5 days to Moscow.
Recommend!!!! 04.04 paid, 05.05 store sent, 08.05 goods arrived at the place of delivery. Thank you. The goods are very satisfied, took as a gift. The box is not crumpled, all items are in individual bags
I came quickly. Rubs perfectly. I just couldn't figure out how she was sticking to the table. Thank you for the feedback, sorted out. When twisting the top of the stick deliberately, just a chic product fully met expectations, definitely to order
Delivery 5 days to Stavropol. On the cash register are pyaterochki. Vegetable cutter is just my dream. I rubbed the carrot in half a minute. Very comfortable. Highly recommend.
The quality of plastic is good. Knives probably not enough for a long time.
It came with a delay, but not critical, the assembly of his time did not spend, the details are all in place without removal, the grater is sharp. I will test on imbir, I will add a review, while I'm very happy.