Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought originally 2 watches accidentally and they offered to pay me the money back for the extra even after they were shipped! That is fantastic. I wrote to them several questions and worked with me at a personal level. When I got the watch I have to tell you it is better than the pictures are. It works nice it's great for the money. A fantastic watch.
Received two days after order And in Moscow! Everything is beautiful, everything works, a little jammed box! To give, please pay attention to those who pack!!!
часы хорошие.выслали не тот цвет.но продавец общался и ситуацию разрешили.спасибо Алиэкспресс за поддержку.
Stunning watch for very reasonable price - love the design and thats the main reason I got this. Shipping to Australia (very fast) Order time: 04:22 Jan. 30 2021 Order arrived: Feb. 10 2021
The clock is excellent. Very nice. on. Touch quality. wipe cloth in the kit. The main thing with the strap is not psisoitn, it opens by pressing the bottom buttons of the latch
For such a price, the clock is excellent, the wife gave, I'm glad, let's see how they will show themselves in the future. The watch got it and they're still on their way.
All is well! Watches liked)
Excellent product and appearance
<2en> store is reliable and sent on time. I highly recommend a perfect watch.
was good but the store send me the wrong color
Very good craftsmanship, I recommend this watch and this store.
In Israel, a week and a half came to terms with the son's birthday
I am being absolutely honest when I say I am stunned at how attractive this Lige watch is! I was orgionally sceptical as this is the first ever Chinese watch I have purchased. However, now that it is in my hands, I can tell you it is nicer than the pictures I took It! Really. It is a wonderful watch. I will update again after one month to let you know how the actual quality and timing is in a future update. It took just under 1 month to get to Malaysia.
Everything is very fast. Thank you, good beautiful watches!
good quality watch excellent finishing. buckle was a little loose. but over all loved it.
My first mechanical watches, really liked, well made) satisfied with the price and quality)
Ordered a white, got a black.
The watch came quickly. instead of the light dial, Black. the store left the watch and paid compensation. the seller recommend.
Article received in 26 days, it's worth it, works well thank you store
Nice watches
The order came earlier and it was very pleased, thank you to the store
The watch is simply chic, for such an amount just great delivery fast 12 days from payment, the watch Super recommend, the truth should still get used to the strap.
good
Came a few days earlier than expected. It’s even better looking in person. The pictures don’t do it justice.
Ordered silver white sent Black