Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Normal sneakers. The sole is good, the heel does not fall through, keeps the weight. There is a minus plastic bumper after a while to come off at the corners.
Five stars only for fast delivery and a discount price for one thousand nine hundred, and the workmanship is very average, the top of the sneakers is not even a goat and rubber, the legs are not breathing. This is not the first time I have taken Bon sneakers, but this is the first time I come across such...
Just great sneakers!!! I order not the first time! Nose and legs rest in them! Delivery is fast, 17 days to foam. Thank you
Arrived in space packaging.???? On my 39 Rus with a thin woolen 44 EU (9,5 USA) sat down tightly, but without hesitation and IMHO is carried over time. No one hook on the right sneaker .. :((( Could and put for self-installation and the stars would be 5.???? Put it not a problem, but the sediment remained.????
Super crosses, recommend
Super. This shoe at this price is great. I recommend it.
Super sneakers, I pull 2 times all spring and I need to get it! In the photo of the old, having ordered it exactly as well.
The product is of very good quality, I don't expect it to be recommended
I order the second sneakers. everything is fine!! The delivery is fast, the track is tracked. I recommend the seller.
Looks sturdy and how he walks I come back to
Very good and high quality sneakers! The product went on for two weeks. High rating and quality. Seller and paint recommended! With guessing size took 9 (43). Super! I liked the cat and I :)
Super, I recommend the seller! I took size 46, I went with a bang!
Duge garniy goods, yak envy. Duge Shvidka Shipping! Dear! My daughter for the dodatkovy ustilki!
Good boots. 9 size = 43 euro size. Quickly got there.
In appearance-not bad products. "China" does not smell. I wear 42-43 (different manufacturers have different pads), I ordered 9,5, but I could have 9. let's see how many “pass”.
Took a second time. The bots are excellent, I used them in the tail and in the mane, it was enough for two seasons.
It came on an hour, as well as Chinese paint. The old Bulo would take a little on the 0.5 of the rozmir. For 800 UAH of norms. I recommend the seller with a letter of mind. For 20 days delivered. They really did it in the census of the dodatkovy stulki, they did not come. To deliver khiba better.
From the look and touch, the sneakers are qualitatively made. Size as described.
Sneakers are good. I took the size according to the table 46 rubles, a little larger than my foot, but this is not critical, with thick socks just. 45 p. Would be small. It remains to believe in the case. Thank you.