Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I arrive very fast less than three days in Spain, very good article, I recommend
Very good tell-way.
All for five points
Cool Watch, the firm is well known. Very fast delivery.
Great watch! Recommend!
The illumination is dull, the wrong color came
The clock is awesome, have a backlight, an alarm clock, a stopwatch. Together with the clock, they sent a stand for the phone, even some kind of warranty card, which I will impose on Li I will use.
I didn't test the water resistance however I can assure that the analog time is not synchronized with the digital. The construction feels cheap.
The watch is just awesome, but it turned out to be a little more than I expected and so everything is super!
Super montre
very good quality
Watches for this price are clear, packed soundly. Delivery fast, 4 days, Moscow. Familiar baydarochnik-extremism, exactly the same took 3 years ago, much more expensive, he still goes without breakdowns, only a battery. Let's see how these will feel, took fishing swim, where I catch the phone does not take. I recommend the store and the goods.
Awesome clock! Came quickly by courier straight in hand. Clock immediately with batteries. Seller recommend.
The clock came quickly. As long as everyone is happy. Quality is not bad. On the hand sit well. The dial glows, but dim, and so in general everything suits.
Delivered quickly, watch Agon. Sorry instruction in Chinese. everything suits.
Excellent.
That's how to get a watch from Russia with free delivery, they do not go the first time such a crap contact clock always came correctly and went and these do not go electronic.
so nice
Watch very beautiful, was very fast.
Exactly like the ad, like.
Watch excellent. Always buying smael. Bracelet resistant. Dial very beautiful. The very well done. Proof d'água, alarm, date, year, digital and analog.
Like, is very beautiful, use everyday.
very nice watch happy with it.
Very cool watch. Looks great.
A beautiful watch mega highly recommend good resistant