Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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At the moment very happy.
Beautiful watches.
super fast delivery, ordered Thursday night, arrived on Monday. very nice watch. thank u!
Product arrived intact, quickly and consistent with the presented on site. Am satisfied with the purchase.
Excellent! All as described. Quickly delivered
He arrived before deadline. 15 days after purchase. It's very striking. It looks great. The digital clock is not visible unless you activate the light d the clock. It is quite large, so it must be considered to those who like watches more discreet
Watch Super!! Light, let's see how much will last
ok
Quality watches, proof d'água, store sent fast
Good shopping. Very good quality of the product, it arrived fast and it is just as in the description.
Super attentive more mail note 0 took over 60 days to deliver me but the store sent very fast Recommend!
Show
bon
The clock is good working, the delivery is good brought even earlier than expected, but the watch is slightly large
Huge!
good product, as described. extremely fast shipping. will buy more from this store. big size mans SMAEL watch. functional. lcd screen is a bit dark but has backlight function
감사합니다
Received in 36 days. Looks good
Received very quickly. ...... Thank you very much
really nice watch looks great better than expected
Delivery in Russia is terrible: Moscow-Tver. 170 km., almost two weeks, from China for this time comes.
Look Noble). The truth went to Minsk for two months
The digital part works for me, the analog doesn't move.
The goods arrived in almost 60 days, качес0тво identify when used, in appearance, very not even a bad clock, in general, I'm happy.