Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product arrived fast, I just hope to test it and check its quality
Very quickly came the order in 6 days. The clock is very cool. Of good quality. I advise this store.
The watch is not heavy, large. At first glance look expensive, every hour squeaks (in my optional), there is an alarm clock
The product is good, could be better if in box. Now will use to see if really match the specifications.
The watch is super. Large, the backlight turns on with the bottom button and with the signed. Settings intuitive if you have ever used such hours. The store and the watch recommend.
Fire
Fast shipping thanks to store the watch a little big
Cool Watch
Awesome and eye-catching. Love it. I recommend the store.
Everything is super. the store sent quickly, the goods were tracked. I like the quality, even excellent. I order the second brother already asked, because I liked it. there is an alarm clock, every hour is boiling, a second meter. Good illumination. minute and hour arrow if powered by light they glow in the dark. they are phosphorous. advise.
perfect
Товар просто идеально, доставили очень быстро и качество отлично и выглядит круто
Very fast delivery. I love the watch.
Arrived on time, congratulations. Product beautiful
My goods did not come, but the store returned the money, the seller is good, has always been in touch
Excellent watch, all according to features, well packed, very fast shipping, recommend store and product.
Product excellent Great store. .... Arrived super fast
Big chunky well-built watch and looks better in reality than in stores advertising pictures , come well protected and received in excellent condition, arrived earlier than expected, would recommend product and seller
The clock broke about a week after the socks. The money returned through the dispute. But this store has quality goods, we just have no luck. Watch cool, my husband liked, sorry just cracked the strap mount Delivery is fast, about 2 weeks to mist Express
Top
At the moment very happy.
Beautiful watches.
super fast delivery, ordered Thursday night, arrived on Monday. very nice watch. thank u!
Product arrived intact, quickly and consistent with the presented on site. Am satisfied with the purchase.
Excellent! All as described. Quickly delivered