Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods arrived in almost 60 days, качес0тво identify when used, in appearance, very not even a bad clock, in general, I'm happy.
Ordered 2-May and received on 14-May (SGP). It looks really very nice, seriously solid, and sophisticated watch. I was surprised at how big and thick it is. But is not overly heavy and not uncomfortable. See pictures pressing backlight and without pressing backlight. Has Alarm and Stopwatch. Excellent buy and value. Very Highly Recommended.
Took 2 beautiful hours and as in the picture
Все отлично...часы супер...очень рекомендую...
Compatible with the description Good quality Just a little note the watch is a little big on the hand I recommend it✌️
Ok
Nice repro of G-S .... and for the price you do not get wet, works perfectly and easy to adjust. Thank you
1a-ware as described. Fast delivery, recommended
The watch came damaged, the clock does not go.
Quality which deserves the product money. The cargo was fast. I wish you good sales.
Монументальные часы. Но на удивление на руке смотрятся нормально.
The package arrived very quickly, this is a really great watch and it looks nice, thanks and all the recommendations for the store!
For your money you get bulky. Everything works. The test of the perfume they passed. 1) if worn on the left hand, the spike is very strong-this is unpleasant 2) white digits on the black background of the dial.. We need to watch out. The strap is cheap but comfortable, the backlight is good. In general, for such money you get a couple of hours, which you can safely kill and do not regret. By the way in front there is still a button of illumination.
Hours happy! Delivery is very fast, to the Rostov region, 5 days!
package received as discribed. arrived exactly on the 9th . I recommended the store. nice watch
Delivery bullet week to Nizhny Tagil all as in the photo 55555 *
Thank you
The watches are wonderful working well. It's been a few days. At first I did not understand how to run the mechanics, but then I saw a small plastic holder on the buttons setting mechanics. He took it out and pressed the button, the clock started. And so all the other settings in pritsyp are clear, if the intelligence allows of course. Since I thought about it because of controversial reviews to take or not to take. Now with confidence I can advise you to take. The store of a good watch sent immediately on order and the watch came before the calculated time. The watch is very well seated, the strap is strong and large enough. I advise you to take it for a summer period of time, as it is not convenient to wear it for winter clothes.
Okey
Good quality.
The watch is good, but the dial does not glow
IT WAS PERFECT AND VERY QUICKLY.
Thank you Sir watch beautiful blue matching the description جائت in duration acceptable given for parcels Former
Good product arrived fast, I just hope to test it and check its quality
Very quickly came the order in 6 days. The clock is very cool. Of good quality. I advise this store.