Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
174 / 83 L size Body Shaping tight hold me did good. Tight-fitting don't like me if one size greatly Pavilion product stock buy'll sound
Super quality. I am mega satisfied not looking longer anywhere else tshirts. Zyskaliście loyalty
very good!
Shipping days only to incredibly fast cooking quality glittered creates good luck on the second purchase light bulbs fit good day Jersey: other big seemed perfect Dallas 붇 quipped design simple and sweat emissions will be well
Quality good high size perfect fit with four., the rain boots really good with four EE Finish and fabric also good
Jersey liked, the quality is good, I advise you to take XL for 92 kg height 172
Size & fit perfect. Recommend.
Very satisfied Stock buy a four key
171 try fit to wear the fotos s recommended
This time the order came super fast, only 7 days to Spain. With the exclent quality of the garments. My favorite brand, very good designs, material quality and price. The carving goes super well, the M fits perfect. This model has breathable mesh on the back
Shorts and jersey top quality. With a level of best of Europe. have DHB and Agu equipment, but these shorts and this jersey has the same quality. Only a small repair: legs of shorts sleeves Jersey should have more 1,5 CMT length.
For 177 yuan. Think more material may be different Membrane tight and fit you! Sliding power indoor wear but cool feeling. good!
Nice shirt, very fast shipping
Great gear good size
One of the best maillots I 've ever bought around here, the fabric looks pretty good. For putting a but, in size M, for me, 177 and 70kg, I don't have everything tight I 'd like, it's more like mtb. It took more than 1 month to arrive, about 40 days
Chest circumference 101, L size moderately to four. TIGHT TIGHT girls don't like style.
Simply Perfect. Quality
Jersey is good. It is felt that the quality was tried. My height is 182, I hang 76-78 kg. Took L. The size approached, but it is felt that more pumped will do.
With other brand products I had ordered the size I usually have and everything perfect, this time I asked for one size less and I still have a little left. I therefore recommend a size less minimum. Quality/price very good.
Material is light and a lil bit shiny (looking a bit more leotard). Great ventilation on the back w the different use of material. Seams and finishings are very nice.
One of the best ever bought! Have 174cm and weight 75kg paid the size M, was OK, a fair! Who likes more loose choose by L. She is made and Lycra sunplex parts material ventilated. Different finish seams and zipper. AAA +++
Excellent quality of maillot, excellent finishes, details quantity, grille fabric at the back for a mesh cooling, European size, quality price without competition