Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Did not communicate with the seller, the product is of high quality, see the size for yourself
A class backpack, it is crushed, I will be matched.
Good quality expands IPad & Accessories If a phone with accessories or passport is very suitable
Delivery to Ukraine in 13 days. Packed well as in the description price quality corresponds. Bag of very good quality to seller 10????!!!!
I recommend great product
Recommend, great product ..
Fast delivery as part of the national parcel. Packed Super, all whole. Fully consistent with the description, satisfied with the purchase. The seller thanks more.
Bought this for my boyfriend. I havent given to him yet. But this looks good and very versatile using both straps or one strap. Has plenty of room. Thanks
Nice large capacity shoulder bag, I thought it was a code lock as shown in the seller's photos, but unfortunately I didn't find it. The item was ordered on February 7, received on February 28. Very quickly delivered, thank you.
As in the photos very happy with the purchase, I recommend the article arrived before what was agreed in Spain.
Smaller than I expected, but satisfied with the product. Arrived later than expected.
The delivery is fast enough, the packaging is good????. I did not immediately write a review because I wanted to check the quality and convenience. I liked it, tested✔️ Rain, roomy enough. I recommend to buy and wear!!!
I liked it very much, it arrived before the deadline, and the product came very well packed congratulations to the sellers.
Really very cool. I buy this type of bag for 5 years already, about 1-2 times a year. This manufacturer has the best!!!
this little bag holds a lot of stuff. this is actually my go bag for workm but I think I'm going to order a second one for everyday.
bien
I loved the backpack. I bought it for the gym. Perfect, it fits the objects we need, such as wallet, bottle, cell phone, glasses, etc. excellent material of great quality. Was worth the purchase!
I liked the product I didn't have a problem with the store Thanks