Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The Product is very nice.
Everything is super thank you very much
Great product, I recommend it to everyone
For this price at a discount, the goods are excellent. I wouldn't pay more than $30. Gift packing. The left lower display-the backlight works only when you press the button. Well, that's right, why put the battery down. Very heavy. Solid body and good quality strap. Delivered by courier very quickly. Thank you!
Big, cool watch!
very nice watch...wasn't expecting this good quality but guess what...it is good quality item in fair price..
It looks super cute. I loved it, ideal for a gentleman gift. Very elegant and big. In your box
We came quickly enough DPD. The clock is very large, but the husband wanted it. Heavy, solid. Everything works.
The product quickly reached far OK just hoped the bracelet was best quality
Watch came on time. store normal. Watch cool
Came quickly, looks great. Price top
Thank you! Everything came quickly enough to Belarus. The watch is very cool! Comfortable, on the hand look great. Recommend!
Comfortable but the strap is silent
Watch very top exceeded my expectations very beautiful even liked who buy won't regret not probably will buy more A
Produto diferente
Very beautiful
Nice watch but very big
Second order as usual fast, stylish, great, everything works, thank you and respect for the top store!!!
People, the clock is huge. Before buying, take in the hands of the boxes of matches and attach to the hand-this watch. The width, length and thickness (!!) are identical with the box from matches. Good luck.
The clock came very quickly. In the picture they look less. They are really very large. But they look very unusual. Anyway, I haven't had one of those yet. Setting time is not difficult. Seller recommend!!!
Watch tingly. Watchband is too thick.
Fantastic, arrived 2 days after purchase, brutal. Beautiful. Very satisfied
He has come very well wrapped and protected, very cute just what he wanted, the store very well cares about the customer. % recommended. Thanks for the attention
Perfect. Serious and correct store
Beautiful watches loved came super fast my 1 order they are quite large recommend store thanks from already