Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Goods from Russia came to Bryansk for 5 days. The watch fully corresponds to the description, look moderately good-on the average man's hand. Packed perfectly, delivered by The Courier. In the complete set the battery, put time and hours earned.
Very nice, a little smaller than I imagined.
Часы смотрятся красиво и что главное идут и стрелки не отвались, жду когда встанут)
The product corresponds to the description. The parcel came in a hidden and sealed tape. The autopsy found the clock opened. I tried to collect it myself for a long time. I bet you did. The store tried to help me collect them-offered a video about the assembly. But it's not right to finish their work. Some of them returned 180 but never accepted that it was their jamb. The clock and assembled with improvements. The parcel is hidden-I can not tell who? You can not constantly sin the mail. So everything is at your risk.
A part un problème de douane qui a bloqué la montre 10j, livraison ok. la montre est conforme à la description
Arrived in Ukraine in 17 days. Packed perfectly. It's all working. Seller recommend!
Arrival before the estimated time, elegant, well packaged but without box, I am satisfied, thank you the store
Arrived in 19 days in Morocco pretty watch well packaged you can give as a gift well finished Thank you store
Delivered on time, with one but... delivered to another city. Attempts to change the address in chat with the store were useless. For the rest, everything is fine, packing, quality, functional hours for 5 for such a price. Everything would be wonderful if they did not deliver to the next city, how can it be so?
Thank you for the wonderful atmosphere worth buying and a reliable and good store and fast shipping as well
Came very quickly, transferred from hand to hand.
I loved the beautiful watch as in the picture Thank you
Top horloge
Perfect watch for me, the price was low and the watch looks great. All the conditions in the watch is good, it arrived in short time to México. I recommend it for a gift or for yourself
Watch very beautiful, simple set up the day and satisfied with the product, indicate
Came in 14 days, in quality I think correspond to the price, the strap is rigid, gives a stock, and as for me the belt is not qualitatively assembled, the rough moments of of of according to the accuracy of the course for half an hour of observations with other watches from China, more precisely will be. I do not advise scratching the cover with engraving, the sound is nasty to horror. In general, I do not know for hours how to show myself in the future.
Thank you store best והכי fast that I already bought 9 watches all excellent recommend very on the seller thank you
The delivery was faster than expected. 2 weeks down to Nigeria. Thanks to the store.and I love the wrist watch, it is so elegant.
Merci bcq, reçu intact
The clock is cool, the arrow is very sensitive when you adjust time. Well, with delivery, I was not lucky to wait 30 days to Yekaterinburg
Good Watch and excellent delivery.
Très belle montre à voir dans le temps dommage qu’il n’y à pas de boîte sinon belle montre
Good watch and good price
Produit forte merci
shipment is very slow rest all good, recommended