Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The shipping was fast and the product is flawless and smooth. Nice and like as the descriptions. Thanks a lot!
it's very good and a wonderful thank you very much
Child can
Small but cute
The watch is excellent
Very nice watch, the bracelet can be adjusted taste, easy to schedule schedule schedule, alarm, date etc. It's very comfortable and light. In short, it's very good. Very good tienda.
Product very well designed and built.
Recommended
good store and good product the shipping is very fast
Very good product satisfied very fast very early congratulations store agility
good
The clock has passed the damage. The parcel came quickly, Altai less than 20 days. Seller recommend.
Thanks to the store, the parcel was sent very quickly. The parcel tracking was every day and despite the fact that the parcel went through the whole mainland on Sakhalin, it was delivered very quickly. The goods themselves came intact. The clock looks beautiful, at the moment I have not put them on time yet, but this is a minute's business. I recommend to buy, other buyers who like electronic watches
Simpa for the price
Beautiful
Great watch
Thank you very much to the store came for a week the product I wish all the sellers also sizingibi Calissa ist/ esenyurta arrived in a week and a half the products can take without the jacking those who will order.
The strap on the watch was broken And the store accused me of taking it apart Sending it back for refund WILL NOT USE THIS SELLER AGAIN
Very good these watches, recommend!
Beautiful watch thanks to the store and location
Quickly, the quality is good. One minus alarm clock squeaks only 10 seconds
Beautiful and metal bracelet like
The watch is excellent all works the only no format 24 photos correspond to reality on the hand sit clearly
good price/quality ratio. received within 2 weeks. I'm satisfied
Well arrived article of good quality. Seller recommended thank you