Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Broke in a week
The watch came very quickly (about 2 weeks). Appearance chic, have a solid look. Let's see the accuracy of the work and the duration of one plant, I'll add a review later. Автоподno factory, buttons-decor. Double clasp with buttons. The length of the bracelet in the shortest form (without all removable links)-about 125mm (+ another 55mm length of the dial). So I don't think he's going to go to the baby's hand. Dial glass, the rest is all metal. I am very pleased with the purchase, we will test. The mechanism looks quality, not worse than on the watch 5-6 times more expensive. I do not advise swimming in such, but in the rest the product is super.
ok
Very beautiful watch
Good product is equal to photography, it has good parts is completely steel
Good product, same as shown in the pictures, arrived in 35 days, I highly recommend it
Super fast shipping to rowing Belarus, less than 30 days since the order. The quality is just super for this money.... I do not know how they will work... They're coming. The watch is just awesome!!!!!!!!
Delivered quickly, the quality is also like) the clock is closed while working, thanks!
Ótimo relógio, veio muito bem embalado e chegou em 21 dias no Brasil (Ceará). O relógio é razoavelmente pesado, mecânico, com instruções bem claras sobre o primeiro funcionamento da máquina, a cor dele é mais brilhante que nas imagens, um dourado espelhado. Veio todo coberto de proteções para não riscar e o estojo dele veio dentro de uma caixinha de isopor. O trabalhar do mesmo é bem fluido, e poder ver todas as engrenagens funcionado através do vidro é bem satisfatório. Só repetindo, é realmente um bom relógio mecânico, para quem quer fugir de cópias à bateria, está é a escolha.
The goods came in due form, without visible damage, the order is satisfied with thanks.
The watch is good, delivery is fast. Thank you very much to the store.
Arrived before very ahead of schedule and well packed
Came right congratulations
Watch very good heavyweight resistant only the bracelet is a little weak but the watch itself and very good
Very beautiful Will buy a my Dad ....
Very beautiful and perfect
Exceeded expectations.
I'll narrow the cord down and use it a little bit.
The clock's a bomb! Yellow arrows above the yellow mechanism, of course, are not particularly visible. For people with weak vision, you need more contrast. For the accuracy of the move I will not say yet, just an hour as I started)))
A excellent product very beautiful I recommend loved
Excellent Product as always with a nice quality. Recommend the store also came a toast
Watch very well built!
The clock has arrived a week before what it marked. It looks quality and works perfect. Unbeatable quality-price ratio.
Tudo certo por aqui, super recomendo !
Great right as the announcement, arrived embaladinho before Grace site perfect ......