Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast delivery. It is a nice watch and the price is reasonable. Now I have to experience how long the automatic will function, as this determines whether it is a good buy or not.
The watch is cool, only on black blue arrows can be seen badly. In 4 days hurry for 2 minutes, it upsets. In general, for this money for hours is happy.
Leather strap added
Received within a short period of 20 days, without any defects reported. Packaging and watch intact.
I certainly thought that the clock would be good for its price, but I did not think that it would be so good, the clock looks very stylish, just amazing, beautiful and most important not, as in most fashion, they take all the big hands on the floor .. In general, I have no words how else to praise them .. Yes, and the delivery was very fast, I understood the goods were not from China but from Russian warehouses, respectively came in less than 2 weeks through the transport service DPD
Thank you very much I saw such a beautiful time for the first time
Três bon produit recomande
Very nice watch
Packaging is torn and broken, although the clock came whole... Delivery is very fast, by courier in a few days. Put a spare strap as a gift. Bracelet Butt, although usually you have to reduce on the hand. The clock itself goes, it's fine, though, the appearance is a little worse than in the photo. But in general, they cost their money.
Good Product. Satistisfied
Cool watch goes exactly and can in addition to automatic also winding. The quick release is also super
Envoi rapids. Goods!
Price contrast, OK Key recommendation:
La descripción es exacta como lo indica la publicación, estoy muy satisfecho con el producto, buena relación, precio/calidad, el envío tardo aproximadamente 20 días
Beauteful watch...
Delivery in three days as described. The clock is a nice one, it came very well embaled and in Perfect condition. Bring a spare strap, they're not very good but it's what What's for that price. Now let's see how long the gold plating of the box lasts. And if it delays. Generally a good buy, a very nice watch for little money you can Have a wide range in your collection. Very happy.
Good watches price quality!
Часы замечательные. Могу рекомендовать этого продавца и его товар. К сожалению нигде в описании не нашел- насколько они противоударные и водостойкие. Буду благодарен за любую информацию.
Exellent watch, the best I 've ever bought. Very good quality.
OK all
Nice watch, but it was working.
Snygg klocka , snabb leverans ,är väldigt nöjd.
Good condition and everything is fine ,,, but no extra leather as they said and no leather strap .. but it’s ok
The watch is super as in the description, the store is sociable, I recommend!
Very good.