Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you
I don't know the time operation quality yet but manufacturing quality is very high and design is pretty good!!! value for money~
Good watches, hurry for 1 min forward every day, look beautiful. As a gift put a leather strap, for this they have 5 stars! But in general would have put 4.
Watches clear honestly did not expect
I liked the clock. The only negative, on the black dial, blue arrows are poorly read.
The watch is slightly bolshivat on the middle wrist, but it is correct, the goods are satisfied, the watch works on Hurray (so far) the store is sociable, as a gift put the strap, take the watch look beautiful. Thank you for the gift to the seller)
заказ пришел за 7 дней, был в непонятках где его получать, оказалось в магазине пятёрочка у кассы (не мог себе представить что так возможно)
Delivery in 3 days. Well packed, works well. Good quality clock/price.
It arrived very quickly and fits your description, it is an opportunity to see its quality. I 'd ask for more models again.
Good watches
Provides a great service Like product
Hodinky jsou Krásný, bohužel if předchází the 5 minut Za Den.
Good quality watch, heavy. During the first hour, there was no deviation in time.
Very fast delivery. Very nice watch. Thank you to the store
Chasiki fire. from the woman of the incoli
Качественный шедевр! Спасибо за подарок!
Excellent watches, very fast delivery. The store put a leather strap as a gift. Thank you.
The clock came 2 weeks before St. Petersburg. all whole and working. Liked it. Only here is the amazing as promised did not put. The main thing in time came.
Excellent store service, shipping was fast
The watch is just super. Delivery 6 days to Makhachkala. The store put a leather strap as a gift. Thank you. Satisfied, I recommend
Good, delivery from Spain fast, Not self-winding, you need to twist every 36-40 hours The color is slightly lighter than in the picture
The watch is good, but very heavy. As a gift, the leather strap did not put.
Came as requested. Arrived well before the expected am satisfied
I also note that the phone is polite and thin onclikle. Nice price and shipping is also fast. It came in 10-15 days. If it was a little thinner to me, it is very nice as a better appearance.
Very satisfied!!! Everything is super!!! Thank you all very much!!!