Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you store. Ordered 27.01.2021, delivered 24.02.2021. OK. The first impression is excellent. So far works correctly. Maybe it will last a long time. The watch is not extremely large or heavy. I also recommend it for a thinner wrist. Simpatic size. Real without crown 40mm. Each hour has a luminescent arrangement and hands. So far, I can't judge accuracy or endurance. Another brand broke down after a week and my money was returned. I hope this watch does not happen. I hope these hours deserve the praise they have on Youtube.
The watch is exactly what was advertised, But it took too long to arrive.
Шикарные часы
Excellent super beautiful Seller recommended
Very good attention, I get very fast thank you very much for everything
Tha watch itself is very good. Looks perfect just as in the picutres. But delivery... i have paid for three days deliver from Poland to Poland. But watch was sent crom Spain and it took over a week.
The watch looks very high quality looks very sound, only in the dark arrows glow for a short time 5, sold put an extra leather strap, I'm happy with the purchase
Good store I recommend it
Heavy, sit perfectly.
All very well packed the store I guarantee
Impeccable. Chouette
Часы всем хороши кроме размера (конкретно высоты). Продавец - молодец: отправил быстро, всё приехало вовремя. Ремешок кожаный в комплекте!
The watch came quickly, in 3-4 days. Pretty heavy. An interesting lock system in the strap, I thought for a long time how to zip, eventually I realized how) the clock is beautiful, comfortable in work. Until they work I hope they will not stop working. The store put the strap as a gift, thank you: 3 I did not like only that the watch does not adjust the second hand.