Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great backpack!!!! Took it for work. Thank you so much. Quality at height????????????????????????????????????????????
Order came extremely fast and landed way ahead of schedule. only complaint is the bag isn't as big as I had thought, but I'm glad I ordered the largest bag they had so that my 15 inch laptop can fit.
The package arrived very fast, more than normal. The backpack is very good quality, comfortable and very practical. Excellent product.
Arrived in just 10 days, the product and its measure coinside with the indicated in the photos, it came without any damage and the material feels good quality, it is more spacious than it seems, I recommend it.
The model is incredible, the black color looks a little ashy, if the lower clasps were made of metal they would be more resistant and the strap a little thicker. Even so, I really liked it, I hope I can buy the 20 inch blue one, thank you.
Good quality backpack, no problem with measurements and arrived earlier than expected.
The backpack is wonderful, for my height 165 cm size 19 is what you need, the product itself is of very high quality, there can be no complaints. In size, the 14-inch laptop is loose and fastened close-to-end (pictured), the case is no longer loose. Completely satisfied with the backpack!
Great backpack, many pockets
The backpack is of high quality, the fabric is thick enough, the seams are smooth, the fittings are good. In short, a good city backpack, drive to work and so.
Nice bag
Very good quality and good size. Very fast shipping
Excellent quality. neatly sewn. comfortable. lovely design. love the fact that the adjustable strap does not creep, because there is a trench that prevents the spontaneous extension of the strap.
A well-sewn backpack for the day. Photo with flash and second lens fit easily. Plus small things in a drkgiye aarmana. 14 inch laptop won't fit. The pockets are thoughtful. Quality materials. Great for your money. Took for 1.6 k
Great backpack, this is not the first time to buy. The only thing I would like to have bigger sizes, such as 23 'and increase the variety of colors, such as blue. Recommend!
Quality backpack, good material and quality fittings.
Awesome. All pockets you need.
I have been looking for a good capacity shoulder bag that 1) is not paper thin and flimsy, and 2) can still be folded down and packed into a carry-on without taking up a huge amount of space. This bag is perfect! I plan on putting it in my Mixi 20" roller bag to take on trips. Nice quality and fast shipping. I love all of my travel gear from this store. 100% recommended.
I recommend to all the seller and the store goods took time to arrive 21 days but less everything perfect as in the product images I had the 19 inches I bought in 2019 use until today and I decided to buy this a little bigger to take my things from the gym very happy with the vaaaaaaaaaaleu purchase!: D