Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Yes everything looks good.
The store sent the sticker instead of the watch. The money was returned in dispute. Not recommend.
Watch works so far. Strap clasp quite easily adjusted to fit your wrist. Build/assembly quality not great as the parts are not fully aligned and gaps are visible if you look close enough. Would not consider it a bargain at this price. Recommend paying more to get the original.
Доставка до Риги три недели. Часы и по виду, и по исполнению очень достойные. Итог: часы просто прекрасны.
Hello my friend, I received my order, the watch is very high quality of finish and works perfectly the bracelet is very pleasant to wear is very well finished. Very fast delivery. I advise you on this store. Thank you my friend
it is so sportive interesting style steinless steel very easy to wear so good quality metarial safe packaging fast shipping
Bien, fast delivery, beautiful Reloj.
good
Honest store. Thank you, everything liked
Simply amazing!!!
Very nice
Perfect
Great watch, almost a carbon copy of The Bradley. Only down side is the inner ball bearing rolls around the track quite easily, this makes it a little fiddly to tell the time and will make a small sound as it moves around. Because of this I couldn't wear it on a day to day basis, more of a going out price.
If you do not know that the tax becomes... What's with the stone... Same picture and description
Very chuli, to the touch it is difficult to palp, but with concertation and if the force accompanies you it is possible.
nice
Just as described. BUT i am having a problem with the snap. It does not want to click closed. Is a bit heavy.
super
Did not send
Interesting design, good packing, fast shipment and delivery. My son liked it. The store is in contact, helped, replied to the request. I recommend the store. Good luck to the seller in business!
The related salesman helped with everything .... Good saller and everytime help me for order
The clock is great. Recommend.
As advertised. Is a bit darker than the stock photo. Nice strap.