Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Small and practical to take a choke
It's come very fast. Looks good and for great mount. To put in a couple of kg to spare.
On the wheel a minute from scratch!
Shipping fast. Tracking. The size is smaller than thought (it surprised and pleased). The material is metal. Fasteners to the frame of the bike. Shakes perfectly (immediately pumped balls). I recommend to everyone at home, it is useful!
Very small and no cumbersome the I wanted just like that! Free blisteringly fast! Seller super
There is no proof, but it seems to be and function well .
Haven't used yet
The item has arrived and still have to test if is working perfectly. Thank you for the store to supply in time
It's all right, it works and it's small, what I wanted.
Okey
Cool pump. All as in the description. Small, metallic, swing probably you'll get a wheel from scratch)) took for 360
Calidad premium, os la recomiendo
As described. Lack of proof
At first glance it looks great when you try I'll leave comments
All OK got on time
Great order, takes up very little, no prolonger needed, I tried it and it reaches pressure up to 3bar (patience) is a perfect small pump to get out of trouble
Very good. Who does not matter in pumping several times to fill the tire, delay to fill because the cylinder that accumulates air is very small so delay, more to function is very good, very well built in excellent material.
Well packaged as seen in the image
Thank you very much to the store! Order came in Grodno in 18 days product matches the description track tracked by the seller recommend to all 100%
Perfect air pump for my road bike
Perfecto
The pump is small and relatively light. It should go well for emergencies
18 days delivery. Packed in pupyrku. Quality is good. A little light. For paging is suitable. If you swing from scratch, your hands will be tired.
Very quickly delivered pump small balls shakes
Quite small (in the photo with a battery of 18-650) but even something can be inflated. I shook the wheel of the gyroscope-like yes, it does not sell my finger, so more than 1,5 atmospheric spheres. Already unusual to swing without a pressure gauge, but this pump has a limitation of another kind-because of a small volume, to catch up a lot of atmospheric spheres will not come out out out out In general, a normal emergency option, nothing more.