Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shipping is super fast! Blender awesome!!!!
Today finally received!! It's nice to put some spare knives.
I came home quickly. Works, everything is fine, it will be visible further. A little wrong sent. The bowls wanted without legs, well, the fool with him, and so it's also convenient. I hope he serves. I took it specifically for the cups. A little smell at the first sample, let's see what happens next.
If Magic bullet hadn't fallen to the floor three times in a row... Copy of magic bullet. Works. And then you can see. Made is not bad. Delivery-zipper.
A good blender, from the origenal almost does not differ-so minor trifles. Plastic quality, when working is not heated and there is also no smell. Delivery DPD within 12 days to the Irkutsk district, which is very commendable, by courier to the door. The store is pleased to recommend.
The product arrived well packed. Although it took me a long time to get there, the compiler answered me quickly and followed up on the case. Just got here, I'll try it out, and I'll stop by again and leave more comments. Independent I recommend to the suplier
Замечательный блендер. Не хватает чаши побольше.
доставили быстро. Курьер принес домой.
замечательный блендер. Полностью соответствует описанию. Запах стаканов только при распаковке,после мытья исчез запах.Взбивает и измельчает отлично. Доставка очень быстрая, в Калужской область 2 дня, курьером. Спасибо продавцу за качественный товар.
satistfait
All as described, works fine! I recommend store.
It's okay, I order a second time. i'm davolna
Arrived well I like thank you
Just super. I take the second time-for a friend. She liked mine. Thank you!
Blender is good, corresponds to the description. The plug is Chinese, but there is an adapter.
Blender's good. They write that there is no switch, you need to turn it off from the outlet. Don't believe it, you just need to turn your head on sometimes. When you put a glass in a blender, it does not turn on. Starts working when you turn the glass clockwise. That's it. No switch needed
Very cool device, easy to prepare different cocktails, choćby damage only that no instructions in English.
I ordered 21.09, took it at the Post Office 02.10. Fast shipping. Works. The store put an adapter for the outlet. Thank you. Order shipped immediately. The seller and the goods are happy. Recommend.
Super Merci
It's taken two months to arrive, a long time. Very well packed and very protected from bumps
It came in 4 days! Complete set) everything works! Recommend. Happy New Year)
I received this article today. I'm really happy, the shipment was amazing fast. I haven't premiered it, but it's but like I 've done other times I don't have a problem. I recommend it again. The article is very good
ok
very fast shipping, it took only 3 days for delivery in eu.
I bought a friend as a gift, got a quickly Courier which was surprised, works well, but without one rubber leg. Contacted the store. The seller looked at the photo and asked to send a video of unpacking. I have all the parcels unpacked through the camera. The seller then stopped responding, although he promised to solve the problem. Such already give a friend ugly, I open a dispute. Later I will unsubscribe as the seller reacts. It looks like this parcel has already visited someone in the city where they refused it and therefore quickly came. This is my opinion.