Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The only negative, the legs leave a trace
The product is as described except in the picture it shows a white cup Which didn't arrived. Is has an adaptor for European electric power and works well in a small test i did. one of the bowls was a little scratched but not very important.
24.01ordered, 28.01 courier brought home!!))). Super advise to the prepurchase)))))). Works powerful, cool thing. The set all includes, even 2 spare knives and a plug adapter. pradovtsu, thank you so much!!!!!!!,,,,
Everything is super! I order not the first time. All friends as a gift. An indispensable thing for making protein cocktails, puree, soups-puree for children, sauces .. I can't imagine how I lived without him! I recommend definitely!. Thank you for the fast delivery!
Thank you! The product is good, I recommend to buy! Here is the delivery want better (three days Courier couldn't lead the order!!!) recommend to store or change courier service, or send by mail of the Russian Federation (in terms of time I would also receive my order in the mail!)!!
Everything is fine, delivery is fast, Courier, juicer works
The order came super fast. Everything works, grinds very well. Executed qualitatively, does not smell. There are additional knives, a knife for cleaning citrus, several replaceable cups. I'm happy.
Machine tested works without reservations.
Very nice product and well equipped with quality very happy with my purchase. Well packaged thank you to the store by cons delivery a little long.
I'm delighted though it takes me longer than I expected. I don't care to see it here and it works now to make the first smoothie.
The goods received quickly thanks to AML. packing is intact. The goods are According. There is but! For inclusion in the network needed an adapter, I had it. I checked the product immediately. Works well. There are plus-spare knives. I hope to serve.
Works well. Delivery is very fast. The only negative-very much heated
A good blender, from the origenal almost does not differ-so minor trifles. Plastic quality, when working is not heated and there is also no smell. Delivery DPD within 12 days to the Irkutsk district, which is very commendable, by courier to the door. The store is pleased to recommend.