Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product. Fast delivery
Very well processed pump. Unfortunately no use with Dunlop-valves possible.
Very serious packaging. Arrived very quickly. After digging a tire, he did his job despite his small size. I appreciate the hose.
Fast delivery
Good product, to apply to the bike and not too bulky. Arrived in Italy in about 18gg
Хорошее качество металлический
Very good pump. Has strong pressure and helpful accessories. Excellent packaging. I am a happy customer. I recommend West Biking.
Продавец проворонил отгрузку, через месяц как напомнил про то что товар не идёт выслал его во склада в Москве. тогда уже насос дошел быстро курьером за неделю. качество сборки так себе-шток насоса был не закручен и механизм сильно болтался-подумал что брак. но после осмотра-посадил эту часть на фиксатор резьбы, пока вроде норм. накачивает до 7атм довольно легко.
Perfect article. As it comes in the description, perfect operation.
The pump shakes, but for scooters on the leading wheel did not fit, does not slip-an adapter is needed
So good items
Very good, well made and finished, until IS pump filling fast by her size, the strip tire not test but I like the material and look without very tough!
Very satisfied, just what you were looking for a pump to inflate fork, serves for French and American valve without problems
It has no force for swelling of any q wheel I 've tried. Money thrown away.
Ok
A fairly light pump, although metal. The gauge is designed for forks-it is not very convenient to look at how the wheels inflated. And want hose is more authentic
Насос Хороший, рекомендую. Был в объединенной посылке.
Did not see that the pressure on the sensor in psi, and so the pump is good
top
Small, comfortable, well-made. Everything is like in the description! Recommend.
Bon produit
Excellent quality.
Good, miniature pump. Fits in a small handbag, inflate a bicycle tire for a minute, happy with the purchase.
The gauge does not fall. Can unebially shield the skin.
Pump very good, since she has Calibration High, preção (volume) air is not very takes a while to fill, but recommend to speed and suspension calibration