Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent, the order arrived at the right times, the inflator is very good quality.
Received the goods faster than the declared time, Courier! The aluminum pump is made soundly, there is a reset valve! The pump is miniature, but it shakes the air in two sides-on compression and on uncompression!!! Asti mounting on the frame in the kit!!
I like it, that's what I was looking for.
Second time I ordered this item but on black color. Quality looks great as on silver one. Only 10 days delivery to Ukraine. Awesome! Thanks
Seller. Sent the pump to the wrong address. After he wrote about it he re-sent me and gave me a new track number. Also put in a new parcel buff as a gift.
Мелкий, работает хорошо. Сделан качественно, приехал менее чем за неделю.
On the pipe it is better not to hang, the pump knocks on the Cats and knock down the paint. The strap is not rubberized, tightly does not fix. The monometer, by and large, is purely decorative, small pressures are difficult to set exactly. In the rest, the pump is fire.
Thank you so much! Everything works fine!
It is practical meets its good quality recommended function.
Very good product! very good service! It was the fastest delivery I have ever had! Thank the store! I wish success!
item is as described and looks good quality. very handy and perfect for trips. it fits perfectly on my bike. i will buy again from this store
Conform to the description
Compact and light. I did. I'll write how it works later.
I just opened it, and it's a good product or, the quality is medium but for the price it has this well, I recommend the product, I come with a good packaging.
OK arrived in perfect condition and well packed protected Great product
Visually good quality goods, I did not have time to use it yet, but if I understand correctly, the pump has a universal nozzle for the car and led the nipple. Reached in 20 days
Excellent product. Fast delivery
Very well processed pump. Unfortunately no use with Dunlop-valves possible.
Very serious packaging. Arrived very quickly. After digging a tire, he did his job despite his small size. I appreciate the hose.
Fast delivery
Good product, to apply to the bike and not too bulky. Arrived in Italy in about 18gg
Хорошее качество металлический
Very good pump. Has strong pressure and helpful accessories. Excellent packaging. I am a happy customer. I recommend West Biking.
Продавец проворонил отгрузку, через месяц как напомнил про то что товар не идёт выслал его во склада в Москве. тогда уже насос дошел быстро курьером за неделю. качество сборки так себе-шток насоса был не закручен и механизм сильно болтался-подумал что брак. но после осмотра-посадил эту часть на фиксатор резьбы, пока вроде норм. накачивает до 7атм довольно легко.
Perfect article. As it comes in the description, perfect operation.