Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I took a chance and went to Shustar again to replace the orange strap version which only lasted 2 yrs, 3mths of gentle seldom use. Most of that time it sat in a drawer. It developed an over heating issue with the battery and the battery would start sizzling as soon as it was inserted. It then emitted a fried electric smell. Vendor would not compensate, so I'm taking a chance but will give them the benefit of the doubt. This version seems better than the orange strap version as it's just high, low, strobe. No useless red lights. Love the sensor on/off feature.
OK
The product is great, I buy a second Times. I took the first one 3 years ago. Recommend
The lantern is working properly. Thank you.
Shines great!
Everything is as stated. I was a little surprised that there was only bubble wrap and no instructions, anything. But in general it seems to be normal.
Very cool and very light, let's see when it will last, I took the full sensor
The need for a spoof flashlight, a diod V6 to bring a yaskrashe and sit 1.12a, T6-0.8a.
Having sealed 20 Heathers, 3 zhowtnya came. Wowing the ice V6 with the sensor to the ruff. Pratsyu. Putting the svititi on a timer-an hour to show the skilki triwayut accumulori. The doechi stink of the bulls of new and zapakani. To finish off good sharks on the Whiglyad. To send a bunch of good. Not a side zasviv-Tse class. Being ale is not panic. I will do good pakuvannya, ale I have a Trocha box, wet through the next. And it was worth it-to send it on one battery!!!!!!!!!! I'm giving a photo. The Lufti Koli regulation zoom. In the good. The light will turn on when the light is turned on. Sensor pratsyu, one mode. If you whipped it off, then you can't get wet, you can't get it wrong with the sensor. Dart for charging is a fire. If your mustache passes the hour and the next thing. Ale such a possibility is not enough for Lishe Todi if robish zamovlilnya and Yogo trimum.
The well-packed product arrived. As the publication looks.
Thanks seller. it arrived quickly. it seems to be a good light.
I am already jamming another such, Pershishiy Vidav Batkov. Yakist, svitlo, delivery everything to visoti. I recommend it.
Great flashlight, it shines well, not for rainy weather, as the flashlight itself is not protected holes. Otherwise, the performance is of sufficient quality.
I love it, it came in 22 days, I order this lantern for the second time, everything works, thank you very much seller, all the best and happy with the year of the Dragon!
Great fanic. I replace a broken one (the old flashlight was still with an L2 LED for more than 5 years, it was used in difficult working conditions in production). 18650 batteries for this flashlight are better suited with a convex plus terminal.