Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Заказ без отслеживания, шёл 2,5 месяца. Продавец на сообщения не отвечал. Открыла спор. Заказ пришёл за рамками срока защиты. Продавца не Рекомендую, С таким отношением .
very cute, the quality is good, stylish design, the bottle is plastic, the power is ok for such a small blender, for the moment i tried to prepare only an oat milk, it's better to turn it upside down while blending, many thanks!
Good Goods. I recommend to buy. Delivery to the apartment.
I do everything according to the instructions, but it works once, or you shake-shake.. Or I do something wrong. So when the Melet fruit works well, especially if not large cut, the grass was also identified as much as it was. The flask is plastic. Not particularly I'm delighted, thank you for the delivery.
Small and convenient charge plastic cup
Good product
Very fast delivery, excellent mixer, you can always have at hand.
Goods wonderful
классная штука! теперь делаю смузи на работе каждый день!
Goods Received. thank you.
хороший малыш, но о том, что он из семьи Xiaomi нет никакого упоминания ни на нем, ни в бумагах к нему
Bien
Loved the product! Met expectations and arrived well ahead of time.
Instruction in Chinese. Not clear. I can't use it. Not working store sent fast
Great for Beat light things, use for Take whey after training.
Super spĺňa účel :)
Fast shipping. I order the second time. Great Blender! Recommend!
Need instruction in Russian language. The power button does not work...
Small, powerful. Assembled soundly. Micro USB connector unfortunately. The box came all crumpled and sealed with Scotch, although the same company another blender came in a film. shipping from China is something with something: border crossed 15 days, there was a mistake in sdeca, though no one called me. Only after I changed for self-delivery brought back to the point. In general, it was 20 days. I'm happy, a good thing, I cut everything
Product same as advertised. Works well and is practical for size. Well packed and fast enough
Thank you. Works fine.
Shvidka delivery New poshtoyu. Подрібнює Fruty чудовo. Easy, MITI. It's a virobe. Great and friendly trimati at the routine. I recommend the product before the purchase.
Ice crumbs, for milk cocktails will do well
Thank you, delivered safely and safely.
Elegant, labi, super paldies! 1.5 mēneši ceļā.