Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Flashlight chic, good uniform light. Recommend!
The lantern is great. The declared characteristics are taken out with a bang. Took it for hunting.
The product is top. Delivery on time, at the maximum mode worked for 8 hours and did not turn off. I recommend for mandatory purchase as a light source just in case.
As described, shines bright
Flashlight fire, tried it right after receiving it all works
Cool lantern. ordered my father after he saw mine. Friends also liked the camping in the mountains-they ordered each for themselves. In general, a really real thing. Now I want to embed another shark there, so that it will last longer, T. K. You won't find sockets in the mountains.
Clear lantern, I recommend to everyone.
Shines better than my headlight
Great Lantern. Second Take
Good product, I do not regret that I started fishing with an overnight stay soon to add the review
Excellent flashlight for its price, you can then upgrade and change the batteries in it for more capacious ones.
Excellent lantern, it shines brightly, it's for a tent in nature, pleased with the cover.
Excellent light burns at the maximum for about 4 hours, then the brightness drops, but at the minimum it burns for a long time
Lantern Super! Shines approximately like a 20 W LED bulb. I did not post a photo as it shines. It is difficult to assess from a photograph. I liked the fact that there is a hard zipper case for storage. Made well, nothing thunders. There is even a protective film on the diffuser that would not be scratched. The case is made of aluminum, and plastic on the sides. There is a minus. No memory of the last selected mode, i.e. If you need to turn on the brightest mode, you need to press several times. Hesitated to buy for a long time, not to buy and decided to buy. And did not shake. Satisfied with the purchase. I recommend it.
Great flashlight. Take a second time. A parcel arrived in Murmansk in 7 days! Thank you very much to the seller for the quality product and fast delivery
It's fine. it's 100%-charged. all functions work.