Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The lantern is like a lantern, shines at full brightness for about two hours, while warming up a lot, fast dispatch, set for all five points
Good quality and fast shipping.
The packaging is very dented but in general everything is fine. The flashlight works all over
Very dissatisfied with the product. Formally everything is clear: equipment, quality, and so on. But in general-the order is not worth the money. A ribbon for fastening on the head will fit a child, but not an adult man, the fit did not give results. The main LED heats up as if not in itself, but only a small yellow metal ring removes heat from the VD, which is why you can even burn yourself on it. Batteries are strange: ordinary ones weigh 42 grams, these 31. The front plate, which should rest on the forehead, strongly presses on the forehead and keeps the lamp unnecessarily. The proximity sensor turns all LEDs on and off, regardless of which mode was previously selected. Nature of lighting-suitable for assembling a barbecue in the night dark. Gives diffused light. Point Light gives a squalid square spot with streaks of gaps between individual diodes on the crystal. In general, if you are ready to put up with these shortcomings, you can take. In other cases, pass by.
Great!
All OK
Like a normal flashlight. You just need to change the money.
I take my third friends order myself first I have been using for two years
The flashlight is excellent, convenient, for all occasions, but the native batteries that are included are enough for 15-20 minutes of operation. It is better to immediately go to the trash and buy good, proven ones.
Nice flashlight, but not enough brightness. old flashlight shines brighter
The lantern is great. the quality is good.
Bought a trlife LED headlamp, 5 led, 50 W for 1262 rubles. The flashlight in the on and off mode, through the sensor, is not happy with the wave of the hand. In this mode, the flashlight can itself turn on or off from any object caught while walking, on the wall, for example. In the dark, the lantern is adjustable by Zoom and the width of the illuminated place is large. The flashlight gives good lighting, which will be enough for video filming bloggers. Buy this flashlight without batteries, because Those included are low-power. The lantern was sent to me without a case, but in principle it is not needed. You can put the lantern in a plastic bag. These lights are waterproof, will get wet when it rains and may no longer turn on. I have already had such cases. The flashlight was sent to me through the sack.
recommended seller
Good product, full set. Full plastic fan, battery box with silicone cover. Up/Down Mount Adjustment + Main Lens Focus