Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived very fast 17 days working perfectly
Everything shows, it is easy to adjust. until I left, then I'll add a review.
Sent on time well done!!
Everything perfect and super fast, arrived in two days!
Compliant product I recommend the store product not yet tried
The box came crumpled. I do not recommend buying the one that I bought, it has a bad mount, it's worth screaming. And after two days the elastic band broke. Now there's nothing to do with it. And that's how it works.
ok
가격대비 상품 품질이 우수합니다. 사업번창하세요 빠른 배송도 아주 만족합니다.
Price contrast commodity quality is excellent. Thriving Business please Fast shipping wholesale very satisfied.
Very good, arrived fast. Still not tested in Bicycle, but looks good.
Very good product, responsible store 3nvio fast.
The product arrived fast, very good, recommend
Arrived very fast, product perfect
The goods to c-pb reached in 15 days .. Not cracked, everything is perfect!
It works, thank you
Perfecto
All in order. It took Chile two weeks. Excellent
great, thanks
Вело компьютер пришёл вовремя. В рабочем состоянии. Подключил к велосипеду. Все работает. Рекомендую продавца.
Excellent.
Toppie fast delivery
Very good, is a nice size thought was smaller more is better than I thought recommend is great
Posilka came with a reception, Duge Garno is packed, all pratzyuya Buly batteries ce + delivery 20 days to the Volga region Rhodavtsa can recommend the Molodets...
Very quickly delivered.. Comp happy as a toad)
The parcel went a month from Latvia to the RB. Packed above all praise. Complete set; the device itself, a magnet on the spoke, a reader on the fork, 3 rubber bands, a holder on the steering wheel, a strip of double-sided Scotch tape tape Tape In the reader and led computer were batteries, pre-isolated from contacts with a wallet. Checked everything works. It remains to adjust and put everything on the bike. Velocomputer, from the top is not glass but plastic, the Bath will quickly be scratched. Look Dishman! What is there to protect against moisture? I don't know. In the hand, the body is felt like a toy, very light. The display matrix is also Dishman. You can see where the LEDs are from. The holder is plastic, looks more resistant but not a fact. It is attached with a screw, a nut and 3 rubber pads. The device itself is inserted into the holder with a light effort and as it were fixed, there is such a move. Everything went to customize;) all Beaver!