Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's all great. I recommend the seller. There were problems, but the seller quickly solved them at his own expense.
The seller worked quickly. The parcel arrived earlier than expected. Delivery by mail, the packaging is ordinary polyethylene, so the suitcase is not fatal. The product itself is intact, in working condition. The battery is charged.
It is light and easy to use. The price is good. Maki da 18V battery is compatible. I'm not worried about the battery.
Everything works. arrived charged. inside something sparks, but it seems like it should be.
The beating of the cartridge is minimal, the speed works, the plastic is of course cheap, but what to want for 3 rubles, in general, for an apartment once a year, it is enough to spin or drill
Everything works great! Only from the corner the box was crumpled because it was packed in thin cellophane in 3 layers, at least they put a pimp in 1 layer, but everything is new! The delivery in 3 days is very quick!!!
Came fast and good delivery, item look nice but I don’t used yet
Excellent Shurik for this money, it is done neatly, there are no burrs of marks. The handle is rubberized, the set includes a hard cloth vacation case and, amateur set, bits and drills.
the box arrived damaged but everything else is good, haven't tried it yet but it's as described
Running the experiment, but at first sight, it looks pretty good.
Low-quality box. Cannot be used. Impossible to close. It's not worth paying for it!
I use several Deco products. It is very useful to use at home. You can buy new Deco products at the cost of one repair. If you are a professional industry, just deco electric products are cost-free space end plate King
Normalcy! Akki is charged, there is no balancing in the batteries. Brush engine, pulls normals. Bought for 2300r. With discounts.
I buy it not the first time-everything is super! Got into the action. Bought for 1900 p
It's okay, for the House to twist, drill it at this price, not for production, well, of course it's not a Davolt, I like it
Shurik fire????, Twists twists. I took such a friend to work, liked it, ordered it for myself. The battery lasts for a long time. Drills an aluminum boat with a conical drill of 30mm, coped with the task with a bang. Came quickly, bought at a discount, came out 3100 rubles, free shipping.