Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality ok but mount not the best one
As I expected at least 2x stronger than my old flashlight! Very robust, with three intensities light + strobe and flash. After testing, give additional feedback, but recommend!!
Everything is simpotichno, but the delivery is 1,5 months. The fact that he dropped it by mistake was 2 weeks.
Before the right date good store with reliable recommend it and be fair to any handlebars I will take another picture
The order was received within 12 days. I ordered 2 sets, my son and myself. The order was satisfied, it's nice to hold on your hand. Housing aluminum. There are middle and far Light 2 modes. When turning off smoothly goes off
Luz potente. De momento bien.
Top
Excellent quality both front flashlight and rear. How much the battery holds, has not yet checked, but I'm sure that it will be enough even for long trips, at an average level of brightness-so exactly. Mounting the headlights on the steering wheel is good, do not say that it is excellent, but it keeps properly. It shines, by the way, very bright and far. The tail light has 5 modes: flashing in red, alternately red and blue/Blue, flashing in different colors, just burning in red, and the last one is burning in red. The charge indicators are both on the front and back: the first one has 2 red LEDs on the sides, the back ones have 4 blue ones. The kit is great for designating itself on the road.
produto aparentemente excelente, agora e usar...
The product is made qualitatively and the most pleasant thing is that there are two fasteners-on the saddle and seatpost. I'll try to shine in the evening. I recommend the product, because it's quality.
Good product
All at the highest level. I advise everyone!
Order to Kharkov got in 18 days. The order is satisfied.
It's all right. In kievi for 18 dnev ukrpotta
good
Very nice.
Product such as description and good quality
Perfecto
Excellent product. Can buy without fear! Arrived in 10 days, it is amazing! RJ.
The product is of very good quality the excellent materials is identical to the description is a phenomenal product very cute with many functions I like the excellent store very fast shipping to my country
Echt Wahnsinn das Licht hammer hell!!!
Everything came quickly. Front Lantern No comment, very good quality. The back, too, however, confuses the fastening of the rear on the ties. And so, I liked everything, I will order more.
Beautiful product
Todo bacanola. Llego bien
Shines very bright, came the lantern very quickly