Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great Lantern!!! Driving and passing mode, turn signals and Emergency! Also the rear stop signal M 4 modes. Everything is very easy and reliable to attach. Recommend!!!
Headlight what you need!
Good lighting, good battery life. Is the second I buy. Think excellent money. Arrived in 15 days (very fast). (Brazil) No fees. Recommend
The order came just before the deadline. Everything was well packed, front and rear lights work perfectly. The rear mount came defective, but the store in a minute answered and promised to send a new mount already the next day. Very satisfied with the goods and especially communication with the seller. Seller recommend!
Two weeks and in Ukraine. Packed well, alum., melkaya-10cm, light, fastening gentle, but reliable, will not jump off. Pleased with the quality. Thank you (c338)
The goods did not come. But the AliExpress service returned the money. The store is not to blame all because of the delivery.
Very High quality powerful!!!
Great product and fast support from the store. Recommended!
Lantern "walked" 3!!! months!
It came on time, it shines powerful. All 6 modes work, light for trips is enough from the weakest, and flickering you can arrange discos. The Mount looks reliable, the lantern on it is fixed on a strong latch. The lighting is wide. On the steering wheel high enough-the cables do not interfere with the flashlight. Weary. The rectangular shape allows you to put both and put the headlight on the table-the house light is off now is not a problem at all :)
Delivery to Moscow well, just mega-long, 3 months. Ordered in the middle of November, received only in the middle of February. I didn't expect to get it anymore. And so, the lantern is not bad, it shines well. On quality, too, norms.
Flashing function, high brightness and size the cursor slightly heavy gauge shortcomings were disadvantages. Manual had to wish the IED turn off the bike the hazy took four key
I bought a girl as a gift, she liked it Nice one
Good quality and fast shipping
Very beautiful and super functional. The flashing orange in front is great for signage mention power LEDs. Super recommend!!!
Nice lights, very powerful. The only cons is that the adjustment tool to fix the back red light to the bike is very tight.
As described well packaged and untaxed
Very good Lantern
Small, light, very bright