Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good bag
SUPER ULTRA FAST DELIVERY!!
Very good quality. Perfect, it has two interior pockets and plenty of space between them. Velcro strips come long enough to give you the one you need. Highly recommended.
Thank you. Great stuff. Recommend. Delivery fast. Packed perfectly. 5 +
Okey
Caustic non okey.
Nice bag. One strap had to be cut. There are no pockets inside. Delivery fast through DPD. I recommend the goods and the store!
Very practical tools and good quality. Can be fixed on all bikes.
Well-received. Cheap and great for use
Unfortunately, the goods are not worth their money. This is my first time with this firm. And so everything was installed, the store thanks sent quickly.
Die Tasche ist relativ klein, mein Handy, mein Schlüsselbund und Brieftasche passen aber gut rein, das war der Grund für den Kauf. Optisch sieht die Tasche gut aus. Ich bin zufrieden.
Livraison rapide au top
Excellent quality. Light and not bother to foot pedal. Do not expect a large, but has the ideal size for load cell, keys and some traquitanas cyclist. More than recommended.
Price contrast make you satisfied. The installation can be oh
제품은 좋은 것 같은데 생각보다 좀 작네요. 공구통을 따로 가지고 다니지 않으면 좀 큰 것 주문이 맞을 듯...
Quality at altitude!
Good product. Well finished and with large capacity
Man murder
Se ve buen producto, aun no lo monto a la bici
Good looking. They fit bars, gels. For perfect bikepacking
Dense quality bag. The lot corresponds to the description.
Great. very good quality
Excellent bag, quality. Thank you!
very good
Very good quality and very fast to arrive