Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality. Lightweight, tough and cute matte finish
Fine stuff for that money. Easy to install.
Good lounger. But adjust it longer than the whole lounger. In general, I'm happy. Delivery is fast, as promised by the store!
All good
Good product, good workmanship and comfortable
Easy to install. They are surprisingly comfortable to use. I haven't used them for a long ride yet, but I'm happy so far.
Not yet strong, like norms.
Goods good, complete set
well packed, looks good.fast shiping.
Its good
Photo box
все отлично, соответствует описанию. попросил положить алюминиевые "чашки" , упаковано добротно.
top
Shipping fast product problem never
палки могли бы быть не много подлинее
Product arrived quickly all the way to NZ, and item was as described. So happy with service.
Seems like a nice product but it is missing 3 screws……
Excellent quality! It came quickly and became like a native!
Good Goods. I had to work out a little bit. Shipping is super fast!
I like how they fits in. Very comfortable. Just worried about how long the screws will hold.
Great, nickel, easy to assemble ..
High quality I recommend the product and buy from the store fast in delivery and prices are the best found
Fast arrived in Brazil but the office wrapped. Already installed and my first impression is that is fragile. More will test and back to evaluate. Who want more pictures flame 62 982082095
The lounger arrived perfectly packed, wrapped with a abundant layer of navel. Fit perfectly (182 cm/75 kg). You can customize almost any height and size. If you still winding the winding, it will be convenient to ride! Because The season 2021 is almost complete, then the real log lounger has not yet been checked.