Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product, looks quality
Product quality
Watch came fast and this is really good watch.
Excellent
Almost 2 mese to arrive
very good!!
I love this very pimp works perfectly is very light and comfortable shipping pretty fast Thanks
very nice
Came quickly in 2 weeks
Beautiful watch MSM congratulations I definitely recommend
All OK
Watch is OK. Good quality for cool peso.
Watches tops… Thanks for the great work
Watches tops .... Recommend the store Attentive, and responds quickly. Thanks for the great work…
Very nice!
For 38 days in Minsk. Sending via Latvia. The track of the lb... CN species was tracked completely. About the watch: this is my second watch of this brand. The first model #1802 I already have 1,5 years-completely in working order. During this time, I just changed the battery to an analog dial. The new model #1545 is also with analog and digital dials. There are functions of time display (in 12 and 24 hour options), Chronograph, day of the week and number of months, alarm clock, pleasant illumination (some consider it not bright enough)) The watch comes with a "kiss" on the crown and a film on the dial. Instructions for setting up-in English and Chinese. Analog watches work from the battery SR626SW (also called 377), digital-from the battery cr-2025. Water resistance of the watch is good, tested by numerous buyers of this model. In general, smael can be called folk watches with AliExpress. Everyone who does not fear the brutal appearance of the clock and their massive-I recommend. The clock is quite reliable and proven.
Received in France in 13 days. Carefully protected by bubble paper, in a bubble wrap. There's no box. I got it at half price in "Deal of the day". A tongue to detach to activate the battery, the adjustment is simple with an easy-to-understand English manual. It is quite imposing and gives an impression of robustness. There is a small gift (phone holder to paste).
produto de ótima qualidade! vendedor envio rapidamente! chegou tudo certo!
Nice watch. I liked it!! Arrows glow, if the evening accumulated light)) as on the old commander's watches)) and the electronic dial of the norms is highlighted. View of the five! The strap is soft enough. Bought in color Armi Green.
nice
Superb quality
All OK
Order arrived quickly the description quite to what was registered. I recommend the store
The watch is cool, thanks for the fast delivery.
Great stuff. I liked it very much. Very fast. Thank you so much to the store.