Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Goods priishov to Ukraine Mensh Chim for 3 types.
Exelent... 5+
Excellent thank you
Ótimo produto
SUPER, VERY NICE
The clock came to Stavropol territory for 3 days! The courier brought home!!
Very happy with the purchase, quality price a 10!
Bien
Быстрая доставку, в Младу Болеслав за 8 дней. часы огонь, большие, классные, красивые и вообще. рекомендую за такие деньги.
excellent product, highly recommended, would buy again.
Product Compliant. Very satisfied!
We went to Vitebsk, Belarus for a little more than a month. I took for a gift, for a promotion for 9.26 $. Stylish, beautiful, I hope a friend likes. Seller Thank you!
Strong and good watch
Thank you very much to the store I am delighted, fast and efficient delivery Maururu
watch came extremely fast. just few days. they look good. the quality also look good. maybe they are little big too massive. I will check the water resistancy later.
The store Super recommend all 10 days to cherkasss .. plus a gift well done
The goods went a little more than was indicated, but not critical. The watch is good, perfectly packed, adjusted the Gaid on yutuba. For such a price I recommend.
Super Watch with super fast delivery!!! Certainly recommend!!! Take it without thinking
Like the watch, great workmanship. For a watch that value, is an excellent value.
Fast delivery. Looks Ladnie, sturdily, firmly. Recommend salesman. Worth!
Brought in 3 days after payment. The store sent in laziness payment. The work of the delivery service is not enough. For example, in DPD, an SMS comes in advance with the courier's phone and you can call to agree the claw will arrive. And here in 21.00 call the gate under the address. I'm not home to pick up anyone. Well, then you can take us to the office after tomorrow and the address of the other district of the city. And in our city and I live in Krasnodar it's just a Frank ass. I throw my business in the car and I'm going to the contract where to intercept-took it. Now about the watch look great on the hand look good. I thought I had a thin hand. But for an amateur of course I like (for now). There are watches, alarm clock, date, month, days of the week, well, the lighting is still. How many did not search for no sound signal every hour. Revised everything! All the videos on yutuba, all the descriptions of the 1545 model setting, just Chinese clock settings after all-no and sorry this function I needed. Here in the annex where the discussion of issues is all fixed, too.
Very nice watch! Order arrived much quicker than anticipated too.
Came quickly, tracked, the quality is good
Quality good. No manual. General recommend salesman and product.
All perfect thanks for everything very fast