Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have bought three of these watches till now - my wife is very fond of them, and she uses them as a present very often!
The watch is excellent-stylish, nothing superfluous, look elegant and fashionable. Lungs. Delivery fast, Courier. The watch is securely packed, in a box with foam, on the watch is a branded Tag, glass-under the protective film. I put out time-go! Thank you to the store for fast delivery!
The clock came relatively quickly, ordered 11.11 brought the courier home 29.11. They look beautiful, the batteries are already inserted, the clock worked. I bought for 530r
Top quality watch, good looking, very luxury, thank you store. I recommend.
I have a few hours of this manufacturer. Good quality for affordable money, a choice of design. Delivery this time just struck-two days later brought the courier home.
Zegarek ładnie zapakowany, idealny na prezent. Sam zegarek również super.
Perfect!! great quality
Product same as description Very nice there were problems. Arrived in its box and packed very well and with the pile in addition only to assemble. Recommend this store
Beautiful watch. come in a branded box with the inscription of the brand. Tags are present. All the watches were covered with a protective film. Look at the hand very gently and feminine! They are small, neat with a beautiful dial! I chose the watch in the version of rosegold, a combination of beige and brown shade. On the dial there is an inscription of the brand, two arrows. The diameter of the dial is 3.6 cm. Strap eco-leather. Work quietly. I'm happy with the hours
The watch is just super, they look better in the living. Look very nice, unusual. The bracelet is soft. I'm very happy with the purchase. Delivery fast, week after payment. The only negative, they did not deliver to the Mail, although they indicated the address of the post office, and in 5ku to another address that is completely not convenient to me, so when when In general, everything is fine!
very nice watch
really good watch
Oh well, koasotaaaa, I'm not sure that the strap is skin, but somehow does not confuse it, they look very stylish. The store is responsive and always in touch! recommend! I ordered two different, put a bracelet as a gift, in a box, which I think is very convenient for injury! Everything works!
Очень довольна покупкой! Соответствует описанию. Красивые часы. Советую
Beautiful watches, delivery fast. The store immediately sent the order. Quality is satisfied, but packed were not safe. The order came without damage, I advise the store
perfect
The watch came quickly, in a box and a protective film. In Color rather pink gold, not yellow. In general, executed qualitatively.
Good watches, correspond to the description, on the glass film. They look pretty stylish. These in the store cost at least 30 $. I'm delighted!
The order came quickly, delivered by The Courier. Of three hours alone did not go, wrote to the store, he advised to change the battery-everything worked. Every watch is packed in a branded box, all whole, not crumpled. Often I order a clock in this store, there are good discounts. Recommend.
Molto elegante e ben fatto. Materiale resistente e colori super chiari. Il Rose gold è molto scintillante. Lo consiglio moltissimo
Hermoso!!! Correa es ecocuero!! Demoro 12 días a Chile !! Muy chi!! Recomiendo!! Gracias vendedor
Godinnik just bombadelivery Duge shvidka
Watch perfect exactly like the picture, arrived in perfect condition, and mention within very fast
Very beautiful watches, look femininity and neat. Came in a box with a tag, the dial was in a protective film. Really liked
An excellent option for every day, and on the way out. The diameter of the case is not small, on my wrist is 14 cm. It looks pretty big. The strap is leather, on one side of the case it is golden, on the other-white. I love the watch of this brand, always excellent performance and their watches are worn for a long time and do not break. At least I have a few, and all I need is to change the battery as needed. More details in INS-irenka_ali, Facebook - Irenka. Ali, unpacking on y o u t u b e-irenka235,