Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Highly aesthetic.
Nice watch! Stylish-and comfortable! Came for 4 days to Kamchatka on IML. Received on PvZ
Good.
Only came black and not red 3,5 months went of course sorry for such service this is the second watch I ordered from this store
Thanks for the fast delivery. I liked the watch. Good service, delivery to St. Petersburg less than a week.
красивые,только думала,что будут с секундой стрелкой,но нет,без неё чисто летний вариант
Wife Liked
I liked the watch very much. Delivery 3 days. 5 + store
Very pretty and feminine
Apparently good quality. Only without battery… Hopefully putting a work…
Very good quality watches! I love this firm.❤& Middot;
Часы получила быстро, но разочарована. Продавец обещал кожаный ремешок. На самом деле он из кожзаменителя.
The watch is very beautiful, creative looks different color of the straps, the order came quickly, satisfied, I recommend
The watches are perfect, identical to advertised. The store is super polite! Loved❣
The watch is super!!!! the store is very sociable, responsive. the delivery is also fast. By the hour as a gift put a bracelet, nothing but nice. I recommend and the goods and the seller. for the summer under different outfits
Chic! Delivery to St. Petersburg is less than a week!!!
Watches exactly like the description. They're very beautiful. They arrived very quickly. Excellent store
Nice watch! Quality is fine! This store always watches 10/10. Delivery is very fast. Came in a box, with a tag, in a film. On the handle look beautiful, not large.
That's what I noticed, and why I loved this watch: -Stylish case, without unnecessary details -Comfortable leather bracelet -Easy fastening, making this watch suitable for any wrist -Very beautiful stylish dial There are no numbers on the dial, but there are divisions that help determine what time it is. It's not a problem for me, as I'm easily orientated in time, just looking at the position of the arrows. The watch is metal, neat and looks expensive. Execution for 10 of 10. everything is clear, without defects. The cover of the case is steel, which guarantees the absence of allergic reactions to the metal when it is in contact with the skin. The clock goes for sure. Powered by a battery. If necessary, the battery can be quickly and inexpensively replaced by contacting the watchmaker
This is a chic watch! very satisfied with the purchase! beautiful, neat, the belt is durable. came in a box. the store put a bracelet as a gift. I recommend to buy!
Delivery is super fast, 12 days to Vologda.
The clock was delivered quickly. For a week from the date of payment. Look original. Strap is not leather
מעולה
Very fast delivery . Beautiful watches , unique design . Happy , thank you , store !
Nice