Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The headphones are well made, suitable for mounting rollers. For listening to music will not work, too many bottoms and no middle. This is my opinion, someone might like this sound. Compared with ancient, non-expensive Sennheiser. The goods are suitable for their money.
The headphones are perfectly made, the quality of the materials is OK. Well, how much can it be OK, for 2 K rubles)) In general, this is the category of goods when you pay 2000, and you get 3000)) The embushers are soft, everything sits comfortably on the head, there were no problems. By sound: bought to play El. Guitar. Turning on the Combe, without emulation of the cabinet, I heard how the amplifier sounds outright. Cutting out different frequencies, I heard a difference that I had not heard before in ordinary headphones. Soon the Valeton 200 processor will arrive, I will listen to how the ears sound, with the emulation of the cabinet. If it is not lazy-I will add the review.
Everything arrived OK, great phone, highly recommend
Wonderful headphones with velour ear pads! Everything has arrived well.
The sound is good, the cable is long comfortable, liked it.
Really good clear sound with a wide range. Increased the volume not completely (a little more than half), could no longer, it was very loud for me. While not hearing any distortions. Headphones have coped with all the tasks I set. Great monitors. I recommend it. Soft brochures. Nothing presses on the ears, even for a long time. Self-adjustment size. Just dressed and forgot. And you get pleasure from the music.
Price to quality ratio acceptable. Very good sound quality, you can actually hear all the individual instruments in any given song.
Original product, high quality, seller sent fast, arrived home in less than 15 days, recommend!
Very good phone, arrived fast by shipment as.
Excellent Product, excellent quality and fair price????????????????️????????
excelente
Best phone I 've ever used, excellent, is the second I buy.
It takes extreme time to arrive, but the fault n is of the seller and yes of such shipment as per
Very good phone, clean sound. Only the packaging which came only in a cardboard box, without bubble wrap to protect. For the price 145 reais I thought it was worth it for the quality.
Original product, of great quality, does what it promises, a good reference headset for those who are starting with music production
Very good excellent
Very good sound, but they are for the audio material monitoring in the studio just right, for the price very good solution, I have AKG 141 also monitor, so the Samson is not only not inferior to them, in my subjective opinion, of course, and even surpass them in detail and in terms of detail. And taking into account the warming up, they will work even better in the future. so. For that kind of money, despite the fact that they are for the entry level, they are just great. The only drawback is that the cord will not be disconnected. but you will never forget it
Headphones are worthy, both in sound and in quality of materials. The seller is handsome, sent the goods quickly, the parcel reached the addressee in two weeks. Product and seller recommend!