Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great watch
Watch simpot, plastic bracelet, work, the store packed well, thank you
Хорошие часы. Шли до Ростова меньше месяца. Пришлось поменять батарейку. Так они рабочие
Часы точь в точь как в описании и на фото. Ремешок очень мягкий и не смотря, что у меня узкое запястье мне хватило отверстий в ремешке и новых я не делала.
I got the watch. Profits in individual packaging, without damage after removal of protection go. The view is excellent, it corresponds to the image. How long they will serve-no one knows. I bought it as a gift. Thank you.
Very long delivery 2 months in Mo
ждала почти месяц (Китай-Сша). упаковано хорошо. мне нравятся часики, я довольна. продавец положил браслетик. единственное - маленькая царапина, но меня не смущает, это мелочь. заказом довольна.
good quality quick service
The battery was inserted, but not working. Watch stylish, beautiful
Good, comfortable, stylish watch. From the silicone strap, the skin does not get tired, even I can sleep in them (I have to work at work). Got well packed, with a battery, go. Thank you!
Watch on as in the picture, everything suits.
All good, nice watch! Came well packed.
Delivery to Krasnodar month.
Watch Topchik. The purchase that surpassed my expectations, it's the first impression, let's see how it will be in a long-term sock. I liked the soft strap. Neat, stylish, nothing superfluous
The watch is cool. The strap is silicone, very pleasant to the touch. Track tracked. The goods came in 33 days. Were packed in a special box and pupyrku. I'm happy with the purchase. Seller recommend.
Watch consistent with the description, fast shipment. Recommend