Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's the second time I 've bought that sound. The first was for me this time to present. Quality is excellent for the size of it.
Simply impressed by this sound box!!!! Fantastic and perfect sound!!!! I did not imagine that it was possible to listen to songs with a lot of quality and high volume in something so tiny kkkk…. Even though she is small, she has great bass!!! Anker doesn't play on duty!!! I already have a real 500 soundcore that is wonderful to listen to songs and watch movies on TV…. This one I bought more for having FM radio…. By its size, the sound quality really impresses a lot!!!! Congratulations Anker!!! Excellent seller!!!
Very good box for enclosed space, it has FM radio that tunes very well, you are looking for a full box with Bluetooth, memory card, auxiliary input and Radio FM the box and this. OBS: do not expect too much volume because it does not have its size limitation, want small and powerful purchase goes from tribit micro2.
Excellent product. The sound and bass are excellent for her size.
For its size it has a very good sound, I have bought 3 of them, always worth the price, I can drive it very well, it has a lot of features, it has a card reader, radio and bt connection, I can only say good things about it, the battery lasts almost a day, it will not disappoint
All Super, Anker, as always the best, I take this speaker for the third time, compact size, juicy sound, autonomy, plus a flash drive and radio
It is as described, arrived well packed, excellent quality horn, and various functions, the sound is strong enough for personal use, with the presence of deep bass, I recommend.
Excellent sound and speaker I recommend seller I get to bear in 1 month and 5 days it is worth waiting
The goods were brought to Prague in 20 days, the same is packed. I recommend it, I did it on the day of the deputy. Speaker of yakisna, brand of trimayut on the temple. Raju in front of them yak to add a couple of rubles and order a deputy 12 VAT.
I just received this a while ago, placed the order 9 days ago. I had this same speaker before which I gave to my brother. When I saw this is on sale I bought one for myself again. It’s a very good speaker for the price I like the size very handy. Highly recommended speaker and the seller is good. Thanks for putting this on sale and I got a big discount!????????????????
Cool one more for the collection somewhat small but very good sound the shipping now if it was fast
Very small and beautiful product, radio does not work very well and Audio not very loud, but it connects easy and you can break a branch.
Equipment with good sound, clarity and deep bass, it does not have much volume, it is like for an individual bedroom, I consider it a good purchase for those who enjoy listening to music with moderate volume. The battery time if the published lasts. Is recommended.
As always, top products by Anker!
Fast delivery very good quality, small, I recommend it and super packaging.
Sounds excellent! I'm really surprised by the sound it produces, fast shipping????And in good condition, seller definitely recommended
Great product I will buy more times thanks to the seller very good sound point
It took 45 days to arrive, the sound quality is good and it is loud.
This is the second speaker ordered and delivered on time. Quality top. Kenya Revenue Authority imposed some taxes unlike the first one.
Very good first impressions, the sound is excellent for the size and the fm radio works very well. Only the shipment takes more than 40 days to the Savior. Hence everything fine