Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's small, but the sound quality is relatively good.
The packaging is terrible can not be used as a gift arrived after a longer order I hope will work
Excellent shipping, Horn is more than excellent for the size, it is better than I expected a little heavy and the battery lasts too long and the volume is high and with quality
You can argue about the recoil, but in my opinion, with such a diameter and power, they squeezed everything. Low bow to the manufacturer, great gratitude to the seller.
Damaged box but the item without damage
The sound of a small crake is big and the sound quality is fine. If the volume is controlled by the phone, there is no phone function, and when you call, the music stops. Yo ~ While climbing, I hang on my backpack ~~
Great Speaker! The sound is good and loud enough! Recommend for purchase!
It arrived much earlier than anticipated, very good sound quality, highly recommended, compact and portable. Feels quality.
Excelente
It's the best.
The packaging came battered and quite dirty. However, the horn came with no apparent damage. It is very good purchase option. I was surprised by the sound quality it achieves. Super recommended!
Fast delivery, Super sound for such a small speaker, who needs quality sound with limited space, then it's getting you. I recommend the seller and his product to everyone.
It's a long time coming. Buy the one-week shipment and it takes me a month to arrive. The horn is small is heard well has its protector. Let's hope the battery lasts.
I arrive well packaged I do not open it, I want it as a gift.
I'm buying the fourth column! Colleagues saw me and asked me to buy them the same. I think it's not the last, I will order again. Quality is on top! My column is three years old, it's working properly. Very comfortable and high-quality sound. At a strong volume phonite. In general, it is very loud at its small size. I love her! Thank you seller! Very well packed, arrived safe and well. I recommend for purchase definitely!
Already the fourth column, I took three as a gift-people are happy. Compact, convenient to carry in jacket pocket. There are bass, there is enough sound. I recommend this column to purchase.
These are great! I ordered some last year and now I order more.
Everything is great! Came in 4 days in the Moscow region, the sound is excellent, the view is pleasant, heavy! Case included))