Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good product
Quality is good, delivery is excellent. Got Po CBER logistics. My wife liked it. Advise
Clock with good finish.
Igualzinho a imagem. Curren nunca decepciona (tanto na qualidade, como também no tempo de entrega)
Muaah... so classic.
This watch top
Is beautiful, excellent quality but the size is very small, the picture can not realize the real size. Indicate
ساعة جميلة جدا. اوصي الجميع بشرائها.
Ordered 08.10.2020, received at the Mail 23.10.2020, like good, while they go, the strap is durable, but it's short. Design as in the photo.
Good discrete material and good or for the occasion arrived in good condition within 15 days asta Guanajuato Mexico se muy bien we will test its functioning but apparently all well
Excellent presentation and I arrive without problems. The clock works 100%
Thank you for your seriousness, the watch is very beautiful! Mary
It came very quickly. Goods as in the picture are very beautiful
Sooo beautiful watch, I recommend
ok
Beautiful and stylish watch , shipped within 63 days with damage box
Very nice watch. Fast delivery. Thank you store.
Great quality product! Recommend the store!
Es hermoso llegó muy rápido, tan solo 13 días, ahora comprare otro para mí colección.
Very good like
Very nice excellent quality arrived in Colombia in 20 days
Супер часики, всё как на фото, даже ярче и красивей. Я довольна как слон. Доставка супер быстрая, 18 дней молодца. Товар укутали и упаковали просто выше всяких похвал, молодцы. Ремешок самому можно подредактировать под руку. Часы в рабочем состоянии с батарейкой. Продавца однозначно рекомендую, буду заказывать ещё в другом цвете, для дочки.
Like really quality watches. Bought for resale and will all the same week!
small watch but very chic and comfortable it took a month to arrive to my city I highly recommend it
Very nice and elegant watch