Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
muy buena pinta, buenos acabados. La parte superior es de goma, no molesta al mover los dedos. Tardó unos 11 días en llegar
Balaclava sat down normally. (height 170 cm, head small). warm. I don't think it's on the bike. On skis, in Frost hood. Can fog the mask from the exhaust. Gloves (XL, hands small) norms. Even good. On the bike will be. sewn neatly. packed well. delivered quickly. thanks rockbros
Very good quality, I compared them to fox gloves, and these are better
Perfect, I'm the, I ordered XL, they fit me, for the other XXL, but they're perfect.
Article as seen in the photo very good material
5일 배송이라고해서 주문했는데... 20일 걸렸음요..짜증 대박..그래도 품질 괜찮아서 디스풋은 안겁니다..그래도 표시보다 손가락 길이는 미묘하게 짧네요..
Excellent workmanship, eye to size, take a superior fit
Great store to deal with item as described nice packaging and hassle free.. recommended seller fast reply without any delaying..package arrived before the date feel great to test on my hand comfortable..nice glove..!
luva bem bacana os tamanhos são pequenos, escolha um numero maior que o seu.
Excellent product and arrived in the estimated time, as seen in the images
Very good product. Recommend.
Nice gloves
Gloves super light, very pretty, it looks like Spiderman gloves, not yet used.
Decent quality gloves. The silicon protective layer along the top provides support. The gel pads on the bottom cushion well but are very stiff and needs some time and wear to soften up. The gloves are a bit hot in warm weather.
Presentacion super chula con su bolsa de plastico oficial y los guantes muy bonitos Ahora solo falta salir a la calle y probar
Fast shipping, fit well. Let's see how it at durable used is
<2en> Nemám veľké ruky, ale aj tak sú mi vo veľkosti L trochu malé. To asi čínske veľkosti. <2en> Prišli po 27 dňoch.
Always seen seem to be quality, that does without thinner than you see in the photos and that rubber part looks a little upset Since it got dirty or scratched very fast, the other detail is that it seemed to me that they were longer, but in their They are well, recommended and the store Also
Ordered XXL, but gloves are small
100%
Gloves like good, but very small hand 9 cm wide. Fingers are short. And most importantly you need to understand how long the Palm will last. After riding, I will add a review.
Kokybe gera, pamazinti dydziai, reiktu pirkti didesnes
10Q
Really nice material and good quality
I haven't used it yet, but it looks good quality