Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommend. Quality products. It's second time buy. Arrived with 45 days. Thanks to the beautiful serviced provided by our mail. It takes a lifetime to make delivery. Not taxed.
Fast delivery and correct product. Excellent. We need to test them in motion.
Good stuff
Perfect fit, great
The model is not thermal, the counterweight fabric is thin and fresh, good material. Good dense gel supports. Fast shipping
Perfect as always
Nice gloves. I order not the first time. Seller recommend
Perfect fit, breathable, and are extremely comfortable! thin and light, but protective in all the right places
Excellent quality gloves. Calazano somewhat small take a measurement in more. Shipments in Italy 14 days
Delivered to Chelyabinsk in 11 days despite the holidays. Came faster than parallel to the ordered goods from the Russian store. Wow! According to the table, the recommended size was XL. Considering that all other clothes I have sizes S/M-did not believe and ordered L. As a result, the gloves were tight. Not critical, but XL, apparently, would sit better. Believe the table, it's true. Seller Thank you!
Gloves well adjusted and maintained thanks to velcro. The gums on the palm obsorb the shocks and provide good wear protection on the support of the handle (use ATV).
Satisfied with the product
good quality and excellent grip on my handlebars but they are a little tight on the wrist so order a size up.
great value for the price. quick&reliable store. recommendable.
Fast delivery in 10 days. Product conforms to the description. Gloves very comfortable but cut very small. Be careful with the measurements. I'm happy with my purchase and I recommend
Wonderful gloves, quality-Super! Gloves really liked, cool sewn, on top is a dense fabric, on the hands is rubberized, on the index fingers is a pad for touch screens, inside is a "glove" so that you can tightly seal, and so that the cold air does not pass. I liked the presence of a lock-insert for bonding gloves together. Since there was no cold yet-there was no possibility to check the gloves in the case, but I have no doubt that such gloves will be warm even in severe frosts. I bought two pairs, got at a discount with a coupon during the sale more than 2 times; just in case I bought with different sizes (the difference is 1), the ones came came came in which it is more comfortable-immediately and do not say, in both well. Pretty fast delivery from China to Russia Krasnoyarsk territory, on the 28th day took the parcel to the Post Office. Thank you for the quality goods and good discounts! Definitely recommend!
That here to speak gloves of this company of excellent quality, the first served faith and truth saved the hands from asphalt with their function, but they were cut off, the store sent the goods very quickly and came Sberbank logistics that very surprised and pleased this company and the goods to buy I recommend! !!
Value for money.: D I recommend buying one to two plus size.
Luva excelente, bonita, resistente e não esquenta a mão como outras baratas que já tive!
Just the perfect gloves! I'm very satisfied with my purchase! Definitely five stars!
The size corresponds, reflective. Well sit, on the index and thumb pads for the sensor phone.
They look really good, we'll see how they grow old doing MTB, they don't get to me at all (somewhat short of construction) but satisfied with the purchase
I definitely like these!
Optical military products as the black line on the 4th day only arrived in used gun three weeks to print as seen on TV
Gift of very good quality thanks now to try it greetings